Guest Opinions and EPoS
Feed It Back combines your guests’ feedback with live Aztec EPoS information about their visit, what they bought, their spend, who served them and much more.
Combining real time Aztec EPoS data with fresh opinions from your guests in a short, engaging and personalised survey, gives you actionable insights that lead to improved customer experiences and a better bottom line.
By integrating with Aztec EPoS in real time, questions are tailored for each guest and transaction data is added to your guest opinions, unlocking greater insights into your guest’s experience.
- NPS improvement leads to repeat custom and referrals and ultimately, increased profit.
- More guest opinions mean greater insight
- Ensures that the last touch-point is on-brand and an equally pleasurable experience
- 100% reliable feedback leads to better management of negativity on Social Media
- Understand how individual menu items are performing and pinpoint areas of concern
- Gather rich and high volume data to know for sure what needs to be improved.
Why Feed It Back?
- Fully integrated with Aztec EPoS Solution
- Drive high volumes of feedback
- It’s an engaging guest experience which is highly relevant
- It’s fraud proof
- You can reveal the strength and weaknesses of the menu
- Fine tune the operation to drive service quality
- Measure customer loyalty and identify how to improve it
- Recognise and reward top performing staff
- Easily identify training needs
- Custom and flexible reporting to meet continual business need
- Fully integrated Case Management for effective complaint handling for all types of feedback including email and social
As a versatile marketing tool, voucher codes can be used to drive sales, manipulate customer behaviour and reward loyalty. Link to campaigns so bounce back vouchers can be printed on the receipt printer with a new promotion.
Our EPoS systems are designed to fit the demanding and diverse requirements of your industry, providing maximum efficiency, delivering valuable savings and ensuring you have tighter control For over 35 years we have helped hospitality companies achieve their business goals, our unique and market leading Aztec EPoS software has been developed to be an essential part of any hospitality business.