Technical Support

Preparing to contact Support

Should a technical issue arise with your Zonal EPoS system, Zonal are committed to resolving the issue as soon as possible with minimal impact to the operation of your business.

Have you checked the Managers Online Guide.pdf on the Desktop of your Site PC? This contains key information about how you can easily resolve common issues by yourself.

Frequently Asked Questions (Aztec systems) Frequently Asked Questions (Non-Aztec systems)

Please note we will ask for the following information:

Your Name and your Site Name
Product causing a problem and nature of the fault
Any error messages or error numbers
If it is a PoS system fault, provide the name of the faulty PoS

Instant Help Online

All Zonal EPoS systems have instant on-line help to describe normal day-to-day tasks and system functions and help troubleshoot any issues you may encounter.

On the PoS, simply press HELP to display the PoS online help menu.
On any back office application, press F1 to display instantly a help menu for the application you are working with.

Access your Customer Service Account

Existing clients can access their Customer Service Account to:

Log new calls
Get updates on existing calls
View closed call history

New users can have a Customer Service Account created by contacting the Zonal Helpcentre – Tel: 0844 815 6020

Contact us by Phone

Our Helpcentre is manned by experienced staff 365 days a year and is open from 8am to midnight.

Please call 0844 815 6020.

Call Logging Form

If you do not have a Customer Service account you can log a call in our Call Logging Form