17-07-08 Prestige boutique hotel, Orocco Pier selects Zonal's EPoS solution

Orocco Pier is an exclusive boutique hotel just outside Edinburgh that offers first class accommodation, fine dining, contemporary and cocktail bars and an events venue. With magnificent views over the Firth of Forth and the iconic Forth Rail Bridge, Orocco Pier is the perfect venue for a host of different occasions, such as weddings, corporate events or just a relaxed meal or drinks with friends.

As a venue with a prestigious reputation, Orocco Pier’s part owner, Peter Wilson, wanted an EPoS supplier with a similarly high reputation. Peter believes that “it is vital that we give our staff the best tools to work with and one of those is EPoS”. He drew on his 20 year experience in the hospitality industry to choose Zonal as the EPoS supplier of choice for Orocco Pier. Having “seen the benefits of EPoS for staff, customers and management,” he was well placed to recognise quality.

 

Streamlined order processing

To help support Orocco Pier’s weekly 2,300 covers Zonal installed fixed and handheld terminals with receipt and kitchen printers. This combination of technology streamlined the communications process, making “communications between the waiter and the kitchen and bar quick and easy. The order is taken at the table on the handheld terminal and instantly the drinks order is printed out at the bar and the food order in the kitchen.” Peter added that this “results in quick and efficient service, without errors, and that is good for our customers.” In fact, good for Orocco Pier too, because happy customers are more likely to come back in the future.

Efficiency

Peter believes that premium hospitality establishments such as Orocco Pier must exhibit professional and efficient customer service at all times so that “at the end of each meal our staff (can) present the customer with their bill immediately, highlighting every aspect of their meal, clearly showing the item and cost.” Zonal’s “EPoS allows staff and management at Orocco Pier to have overall control over every aspect of the food and drink operation.”

Reporting

Zonal’s MIS reporting tools provide unprecedented reporting power, comprising both a wealth of standard reports and a report creation tool that allows you to produce customised reports that give you just the detailed information you need. Peter says; “Using Zonal’s powerful reporting engine we are able to track every aspect of our food and drink operation and see the overall trading picture at any time of the day. It allows us to make decisions based on that information and to do so at speed, which is important in the hospitality industry.”

Control

The management team at Orocco Pier use the Aztec end-to-end suite of applications to stay in control of their business at all times, whether they are accessing the information in their on-site office or remotely from their head office.

Maintaining control is especially important for Orocco Pier because it serves food and drink from 7am to 10pm seven days a week, and with a varied menu ranging from fish, meat and vegetarian dishes to a wide selection of desserts, they need to have complete confidence in their EPoS solution at all times.

It’s a good job confidence is something that surrounds every EPoS solution from Zonal.