What does a Zonal EPoS Solution mean to Saltire Taverns?

Effective communication between ordering staff and the kitchen is the key to efficient and profitable pub and restaurant business explains John Mustard. John is the IT manager of Saltire Taverns, whose flagship establishment 'Frankenstein' has two bars a restaurant and a kitchen, each on different floors.

Traditional EPoS (electronic point of sale) systems would have waiters running up and down three flights of stairs passing restaurant orders between the restaurant and the kitchen. With Zonal's state-of-the-art hand-held EPoS you could spread your hospitality business from the bottom to the top of Canary Wharf and still maintain efficiency.

Zonal's EPoS communicates orders instantly to the kitchen allowing the chefs to start preparing food immediately.

Establishments such as Frankenstein in Edinburgh enjoy tremendous flexibility of design thanks to behind-the-scene EPoS technology that allows waiters to communicate quickly and easily with the kitchen staff three floors below, without ever seeing them face to face.

"The beauty of the Zonal system is that it speeds up service between the waiter and the kitchen and ultimately the customer will get his meal quicker, which can only be a good thing."

The bar at Frankenstein serves a huge variety of food from light bites and snacks to full meals and corporate events from 10am until 1am. Zonal's EPoS tracks every sale and order effortlessly enabling them "to make the necessary orders to ensure that the kitchen team at Frankenstein never run out of a particular food item". We also use the EPoS to monitor sales so that "if we see that certain meals aren't selling as well as we would like, the manager can use the information and take action to redress it."