Technical Support
Preparing to contact Support
Should a technical issue arise with your Zonal EPoS system, Zonal are committed to resolving the issue as soon as possible with minimal impact to the operation of your business.
Have you checked the Managers Online Guide.pdf on the Desktop of your Site PC? This contains key information about how you can easily resolve common issues by yourself.
Frequently Asked Questions (Aztec systems) Frequently Asked Questions (Non-Aztec systems)
Please note we will ask for the following information:
- Your Name and your Site Name
- Product causing a problem and nature of the fault
- Any error messages or error numbers
- If it is a PoS system fault, provide the name of the faulty PoS
Instant Help Online
All Zonal EPoS systems have instant on-line help to describe normal day-to-day tasks and system functions and help troubleshoot any issues you may encounter.
- On the PoS, simply press HELP to display the PoS online help menu.
- On any back office application, press F1 to display instantly a help menu for the application you are working with.
Access your Customer Web Report Service Account
Existing clients can access their Customer Web Report Service Account to:
- Log new calls
- Get updates on open call status
- View closed call history
- View relevant service call statistics
New users can have a Customer Web Report Service Account created by contacting their Account Manager.
Users with existing accounts that have forgotten login details or have difficulty accessing details can contact the Zonal Helpcentre – Tel: 0844 815 6020
Contact us by Phone
Our Helpcentre is manned by experienced staff 365 days a year and is open from 8am to midnight.
Please call 0844 815 6020.