Hotels - Achieve more control

Integrate all your hotel billing functions using Zonal's EPoS solution. We understand that today's hotels offer a multitude of lucrative services, all of which need to be recorded immediately against the right customer's bill. Zonal can integrate any third party billing program to ensure that all room-charged items can be cross-checked quickly and easily at the point-of-sale for matching name against a stated room number.

Commonly, hotels have a number of different sales areas for patrons to drink, eat and enjoy services. We give hotel management the ability to define different products and prices for each of these sales areas, allowing them to apply premium price bands for exclusive areas.

Customer retention leading to more custom and bigger profit is easier if you can keep your customers happy. This can be achieved in your restaurants with minimal wait times for food orders and accurate service delivery - every time. Our fully integrated kitchen management system communicates all food orders, with special instructions if necessary, automatically from the PoS in your sales areas directly to the kitchen to minimise customer wait times.

Real-time awareness of current stock holding and usage gives you the power to manage supply and monitor profit margins more effectively. Our stock control system is one of the most powerful in the industry and gives you the flexibility to monitor movements of products of all divisions between the different zones in your site. Emergency transfers of champagne cases from the cocktail bar to the function room can now be recorded easily.

As standard, Zonal EPoS terminals are fitted with an integral magnetic stripe reader for credit and debit cards and our EFT system is approved by all the major banks and clearing houses. However, in an age when credit card fraud is on the increase, Zonal can protect you and your customers from fraud with the addition of Chip and PIN devices. Our Chip and PIN solution can be integrated to operate with your Hotel billing system's configurable client credit limit.

Zonal's EPoS Management system is designed with you in mind. Knowing the needs of modern hotels, Aztec simplifies the communication between the waiting and kitchen staff. Customer's orders are communicated automatically to the kitchen for display on a kitchen management system or for printing on a kitchen printer. This minimises wait times and eradicates ordering mistakes that can irritate customers and cost your restaurant unearned revenue. When combined with Zonal's handheld terminals, orders can be taken directly from tables, speeding up the ordering experience further.

At your Head Office...

The head office is the hub or control centre of a hotel business. Head office Managers can analyse the performance of the business via the extensive reporting options on all aspects of your business and make product and price decisions for the whole organisation. Head office can either assume complete control of all matters (suitable for new sites or sites with inexperienced managers) or devolve varying amounts of control to site managers. At the furthest end of the spectrum you can reduce head office to a merely supervisory role where you only view global reports and produce financial audits.

The Aztec system is not just integrated into your product database and sales, but all your other business software, such as payroll systems. Employee reporting allows you to monitor the performance of staff over your estate and identify the best performing staff to whom you could reward and those staff that are in need of extra training.

Each site in an estate of hotels can have a varying level of control over operations. Chains of older hotels may offer a differing range of facilities, restaurant menus, price bands and wine lists, while modern chains are often custom built offering identical services at every outlet. Zonal's EPoS solution for hotels is flexible enough to meet the requirements of any estate of hotels. Working with RedSky IT, our partner in Hotel industry, we can offer a complete end-to-end solution making your complete hotel operation seamless.

In your Hotels...

In the hectic environment of a busy hotel, one of the main concerns for a hotel manager is that all the facilities, meals and drinks enjoyed by your customers are charged to the correct account and paid for before the customer leaves the hotel. Whereas previously customers might have checked out before the breakfast charge had made it onto the system at your front desk, with Zonal, that information is transferred in real-time. Whenever a customer charges a service to their room, Zonal's EPoS system can interrogate the database to double-check the details of that occupant. - Amounts are never charged to the wrong room with Aztec!

With Aztec, every bill is in the one place - so nothing gets overlooked. From full integration into your reservation system, through to company credit accounts, ledger accounts and room service, Aztec's got it covered.

To ensure your system meets the needs of every hotel system, Zonal have teamed up with hotel specialist RedSky IT to provide a powerful end-to-end hotel solution. RedSky IT, who have been leading the way in hotel management for over 30 years, have integrated Zonal's Electronic Point-of-sale (EPoS) system to provide a fully integrated PMS solution.

As standard, Zonal EPoS terminals are fitted with an integral magnetic stripe reader for credit and debit cards and our EFT system is approved by all the major banks and clearing houses. However, in an age when credit card fraud is on the increase, Zonal can protect you and your customers from fraud with the addition of Chip and PIN devices.

For more information about RedSky IT products and services:

RedSky IT (Hospitality) Ltd,
RedSky House,
Park Lane,
Cranford,
Hounslow,
TW5 9RW
Tel. 020 8897 3071
Fax. 020 8897 5325
www.redskyit.com

Click here to view a case study that demonstrates our EPoS solution in a business like yours.

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