Zonal's Customer Service comprises of our award-winning Help Centre and mobile Service Engineering Team, available 365 days a year!
We can remotely deal with any issues you may experience, but in cases where a hardware issue cannot be resolved remotely, one of our skilled service engineers will visit you on site.
Help Centre - 8am-12am, 7 days a week
Service Engineering Team - 8am-8pm, 7 days a week
We're known for our great service...
"Zonal are the best service call centre our manager has ever dealt with - Zonal score 100% with him. We've never had any problems with their service as whenever we have had to phone, everything gets fixed straightaway and the analysts are extremely helpful."
Craig - Barracuda Bar, Loughborough
"We've used Zonal for years and service has always been excellent."
John - Atlantic Inn, Isles of Scilly
"We were extremely impressed with the analyst. He was very helpful and talked our manager through everything he needed to know. Absolutely superb!"
Martin - Bung Hole Cellars, London
"We were very impressed with fix time. The engineer was very pleasant and quick."
Manager - Walkabout, Cardiff
HELP CENTRE CONTACT NUMBER - 0844 815 6020
Customer Service Statistics:
- 7/10 calls received by our Help Centre are fixed by one of our analysts using remote diagnostic tools.
- Any issue that prevents you trading is dealt with on average within 2 hours.
- Any issue that affects system operation, but does not prevent trading is dealt with in less than 7 hours.
- Service Level Agreements set with clients are achieved with 92% of calls received.