Also known as "Technical Services".
The team is based at the Head Office in Edinburgh Currently a team of 3, they are responsible for the management of Zonal’s SaaS (Software as a Service), consultancy, database services.
The Repair team is based in our Livingston facility. They are responsible for the repair of all equipment returned from the field by field service engineers and for the supply of all spare parts to field service engineers.
Based in the Head Office in Edinburgh, the team consists of 1 senior scheduler and 4 schedulers. The team allocate all jobs requiring field engineering to the appropriate location/engineer. They also maintain rotas, holidays, stock levels, and third parties covering the hours of 8am to 9pm, 7 days a week
With UK wide coverage, our team is split into 2 groups reporting into Regional Service Managers. Our engineers cover from 9am to 9pm (including on call). They provide repair and installation to all Zonal and other third party equipment according to customer SLAs.
To install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements. The Technical Service Department consists of the Technical Support, Technical Consultancy, Repair Centre, Production, Warehouse and Service Engineer teams (reporting ultimately to the Operations Director). Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals. Basic working hours are 9am to 5pm, with on call hours 5pm – 9pm on a rota shift basis.
Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.