Service Engineering Service Engineering

Also known as "Technical Services".

Managed Services:

The team is based at the Head Office in Edinburgh Currently a team of 3, they are responsible for the management of Zonal’s SaaS (Software as a Service), consultancy, database services.

Repair Centre:

The Repair team is based in our Livingston facility. They are responsible for the repair of all equipment returned from the field by field service engineers and for the supply of all spare parts to field service engineers.

Engineering Schedulers:

Based in the Head Office in Edinburgh, the team consists of 1 senior scheduler and 4 schedulers. The team allocate all jobs requiring field engineering to the appropriate location/engineer. They also maintain rotas, holidays, stock levels, and third parties covering the hours of 8am to 9pm, 7 days a week

Field Service Engineers:

With UK wide coverage, our team is split into 2 groups reporting into Regional Service Managers. Our engineers cover from 9am to 9pm (including on call). They provide repair and installation to all Zonal and other third party equipment according to customer SLAs.

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Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.