Field Service Engineer

  • Location: London area - Field Based
  • Pay: Very Competitive Staff Salary + Van + Mobile Phone + Laptop + Benefits
  • Apply By: Thu, 30 Nov 2017

OVERALL PURPOSE OF THE JOB To install and maintain Zonal products at sites around the UK and abroad according to Company standards of customer service, Service Level Agreements, and Health and Safety requirements.

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Main
Duties and Responsibilities



·
Carry out
site surveys to assess and plan requirements for safe installation. Liaise with on-site contractors to agree
requirements.


·
Installation,
testing and configuration of all parts of Zonal’s EPoS systems, including
structured cabling, according to Company standards and procedures.


·
Planned and
regular maintenance of all on-site equipment.


·
Provide site
with any additional information or training.
Advise users on basic operation of equipment.


·
Daily liaison
with the Engineering Scheduler. Close
calls with the Engineering Scheduler as soon as these are completed.


·
Provide the
Engineering Scheduler with regular updates on progress, details of any other
relevant issues, or further action to be taken.


·
Diagnose
and/or repair faults to component level and effect repair on site, or remove
to workshop for more thorough repair.


·
Carry out
programme upgrades on site.


·
Carry out
Data copies if required to preserve critical data.


·
Liaise with
the R&D department during product trials: report any problems that occur
during installation, usage or removal to ensure which require further
attention.


·
Full and
detailed completion of all appropriate paperwork.


·
Present a
positive Company image.


·
Provide a
timely, polite and efficient service.


·
Provide
on-call cover on evenings and weekends on a rotational basis.





Essential
Skills, Knowledge & Experience



·
Minimum 18 months experience in a field based customer service engineering
role, ideally in the hospitality/leisure industry.


·
Background
knowledge in computer hardware (pc's, IP networks and WIFI)


·
The ability
to provide 5 years of continuous past work history and satisfactory
references to enable the candidate to obtain an airport pass successfully.


·
Clean driving
licence is essential.


·
PC literate
(all MS Office suite) and aptitude to pick up new software packages
quickly.


·
Planning and
organisational skills; able to establish efficient and appropriate plans for self and
others and adapt quickly and effectively to unexpected changes whilst still
ensuring objectives are met.


·
Customer
service; understands and responds to customer needs (internal and external)
and exceeds expectations where possible.


·
Communication
and team working; works co-operatively with others to achieve a common goal
and communicates information in a clear, concise
and accurate manner.


·
Problem
solving and decision making; analyses information appropriately in order
to find best solutions and takes a balanced view to reach logical conclusions
and make relevant decisions.


·
Commercial
and organisational focus; demonstrates
understanding of overall business and commercial issues
facing company.


·
Commitment to
results; is committed to obtaining results through taking
responsibility, demonstrating a positive attitude and ensuring quality is built into work.




Desirable Skills



·
EPOS
background beneficial but not essential


·
Experience of
maintaining and installing EPoS equipment.


·
3 years or
more experience
in a
field based customer service engineering role, ideally in the
hospitality/leisure industry.





Context



The Technical Service Department
consists of the Technical Support, Technical Consultancy, Repair Centre,
Production, Warehouse and Service Engineer teams (reporting ultimately to the
Operations Director).



Support is provided based upon the
SLAs in place with the customers. These are monitored on a daily basis and
reported back to the customer at regular intervals.



Basic working hours are 9am to
5pm, with on call hours 5pm – 9pm on a rota shift basis.





Contact Us

If you wish to apply for the role, please e-mail your CV to jobs@zonal.co.uk stating your current salary and a brief summary outlining your suitability for the role or apply now by hitting the button below.

If you require any further information please contact our Human Resources department via jobs@zonal.co.uk

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Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.