Lead Business Analyst

  • Location: Edinburgh | Head Office
  • Pay: Competitive Salary and Excellent Benefits
  • Apply By: Sat, 30 Sep 2017

Zonal provides market leading technology solutions for successful hospitality businesses. We are committed to investing in our R&D team and as part of our on-going expansion plans we are looking for a passionate, talented and ambitious Lead Business Analyst to join our team. This role will give you the opportunity to work on innovative new products within a fast paced, supportive and forward thinking team. Zonal’s success is in innovation which is driven from all members of the team, as a Lead BA you will be responsible for leading the innovation in the Business Analysis team through your deep understanding of the customer problem and requirement and of the products. You will be part of the Product team who should exude passion for the product, mentoring the Business Analysts within the team, guide the Business Analyst to produce high quality work that meets or exceeds the quality demanded by the delivery teams.

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Main Duties & Responsibilities

· You will have
high levels of knowledge of interrelated systems, understand dependencies and
support the delivery of multiple projects/ products.

· You will have
project management skills to assist in the delivery of the requirements in a
timely and efficient manner, with the ability to raise risks, issues and mitigations
for each.

· You will be
knowledgeable of all products within Zonal so that you’re proficient in
knowing dependencies, opportunities and risks of interdependent

· You will be
competent in writing user stories, business requirement documents and change
requests. You will use your experience
to understand what detail is required at the appropriate time. You will be able to work with a wide range
of stakeholders to understand their world views so that the requirements meet
a broad range of expectations.

· You will
mentor other business analysts in performing their duties to the best of their
ability and provide them with support and guidance.

· You will be
professional and have excellent customer service skills.

· You will
support the Head of Business Analysis and Head of Product by continuous
improvement of processes and BA practices within the team, managing time and
work efficiently and reporting metrics from your own projects.

Essential Experience

Demonstrable Business Analysis
experience for at a minimum of 5 years in an Agile software development

Demonstrable evidence of analysing
and documenting complex business processes.

Demonstrable experience writing requirements
specifications & user stories for complex B2B software applications.

Be able to lead and influence
stakeholders of different levels.

End to end experience of the
project lifecycle (waterfall and agile).

Proven experience interacting
directly with end users, conducting interviews and workshops.

Ability to lead and deliver
professional customer presentations confidently with the knowledge of the

Experience of complex
integration projects, and products and understanding dependencies.

Results orientated with excellent
communication and interpersonal skills.

Good technical background required.

To understand and grasp test
scenarios, test plans and exception handling.

Planning and organisational skills;
able to establish
efficient and appropriate plans for self and others and adapt quickly and
effectively to unexpected changes whilst still ensuring objectives are met.

Customer service; understands and
responds to customer needs (internal and external) and exceeds expectations
where possible.

Communication and team working;
works co-operatively with others to achieve a common goal and communicates
information in a clear, concise and
accurate manner.

The ability to lead, mentor and
manage other members of the business analyst team.

Problem solving and decision making; analyses information appropriately in order to find best solutions and
takes a balanced view to reach logical conclusions and make relevant

Has commercial acumen when making
decisions regarding functionality and supporting.


Knowledge of EPOS systems and/or
hospitality industry would be an advantage.

Use of UML modelling techniques

Contact Us

If you wish to apply for the role, please e-mail your CV to jobs@zonal.co.uk stating your current salary and a brief summary outlining your suitability for the role or apply now by hitting the button below.

If you require any further information please contact our Human Resources department via jobs@zonal.co.uk

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Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.