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Senior Web Developer

Pitch – iOrder Team Reporting To: Development Team Lead Zonal Marketing Technologies (TXD) is a digital agency, and part of the Zonal group. Our DNA is that of a fast-moving start-up, but we have the clout and connections of the UK’s largest provider of technology to the hospitality industry. We work with brands like PizzaExpress, JD Wetherspoons and All Bar One on everything from apps, order & pay, digital vouchers and loyalty to online bookings and table management. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market. Working in a hugely innovative area, the iOrder team at Zonal Marketing Tech is building products that are revolutionising the hospitality industry. By giving customers the ability to order and pay on the web (e.g. during their reservation journey), brands are able to satisfy customer demand for slicker service and frictionless payment. What’s more, these customers also spend more of their hard-earned cash, so it’s no wonder this technology is seen as a game-changer. We’re looking for dynamic individuals who share our passion for driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there Statement to Third Party Agencies To ALL recruitment agencies: We only accept CV’s from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV’s.

HelpCentre Team Leader

Job Summary The HelpCentre provides first and second line support to Zonal customers. The team of Helpcentre Analysts use an on-line service to resolve operational and software problems reported by customers. In turn they liaise with Engineering Schedulers to arrange for faults to be resolved on-site as required. The Helpcentre consists of Technical Support Analysts, Client Service Analysts, Planned work and Helpcentre Analysts. The Helpcentre operates on shift patterns from 7am to 1am, 365 days a year. Support is provided based upon the SLAs in place with the customers. These are monitored on a daily basis and reported back to the customer at regular intervals. As a Team Leader your job role will include:- Managing the 1st and 2nd Line Analysts within their Team, whilst ensuring excellent customer service and maintaining customer SLA’s. You will ensure Helpcentre staff and Account Management and Sales Team receive the support they require in order to fulfil their job to the best of their ability. Part of your role will be to ensure each team meets business KPI’s and targets, ensuring Management are kept informed of performance. You will work with the HelpCentre Trainer to ensure staff meet development milestones and attend necessary training. Providing reports and feedback to the HC Management Team regarding underperformance and any other issues relating to the day to day work of the team and contributing to performance reviews and performance coaching. Shift Leader hours of work are; Monday to Sunday Shifts: 7am-3pm, 9am-6.30pm and 3pm – 1am.

Why Work For Us?

  • Competitive salaries, reviewed annually
  • Annual profit share scheme
  • Contributory pension scheme (with Zonal making a contribution of 5% of your pensionable earnings)
  • Flexible employee protection scheme
  • Childcare vouchers
  • 33 days annual leave
  • Great company culture
  • Relaxed dress code

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Statement to Third Party Agencies
To ALL recruitment agencies: We only accept CV's from agencies on the Zonal group preferred supplier list. Please do not forward resumes to our applicant tracking system, any Zonal group employees, or any Zonal office. Zonal is not responsible for any fees or charges associated with unsolicited CV's.