Customer feedback is vital to the success of your business: helping you to give people what they want the most, while also helping to promote your venue to other would-be customers. Feedback can also play a pivotal role by giving you insights that help you understand which specific parts of your service may not be […]
Read moreThe use of discounts for all threatens your brand and profit margins. Instead, you need to look at building personalised deals and discount schemes to keep existing customers coming back for more. Hospitality is an ancient tradition, but the ways in which hospitality is shown have naturally evolved over time. For example, while in biblical […]
Read moreIt’s revealed that the hospitality industry wastes 1 million tonnes of food per year, but are businesses A) aware and B) educated on how and what can be done to decrease this? Without an efficient system in place to provide visibility to all areas of the business it can be hard for a fast-paced restaurant […]
Read moreIn today’s competitive market where customers have so much choice, hospitality operators need to be smarter and find cost-effective ways of attracting – and retaining – customers. With more choice than ever on the high street and online, hospitality businesses are finding it increasingly challenging to attract and retain customers. The home delivery market in […]
Read moreCalling all Marketers, Operations Managers and anyone else involved in managing reservations, we are excited to announce that we are hosting two free breakfast roundtable events on the 3rd and 4th October – exclusively for you. How important is pre-booked to your brand? What kind of strategies do you use to encourage direct bookings? How […]
Read moreDelivering an exceptional end-to-end customer experience is becoming increasingly important in hospitality. But it’s an issue that’s also affecting many different industries – and some of those sectors have already found new ways to delight their customers. In this SlideShare we’ll look at what retail, travel, and financial companies are doing to improve the customer […]
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