When you partner with Zonal, we will provide a comprehensive and intensive support process to ensure a smooth implementation and set up process of your new Purchase-to-Pay system.

We will work closely with you from day one. You will be assigned a Project Manager, and a dedicated Account Manager, matched to your sector who will be your first point of call throughout your partnership with us.

Our Sales and Account Management team have extensive hospitality knowledge, and will ensure they understand your business and the industry you operate in.

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When you partner with us, the onboarding process consists of the following phases:

Project initiation

An initial kick off meeting will be held with your Zonal Project Manager and the key people in your team. Key objectives of this meeting include; gaining a better understanding of your business and the requirements from the P2P solution, integrations needed, the roll-out process and training requirements.

Project Dates Confirmed

Both you and your Zonal Project Manager will agree and confirm the project dates. These include training dates and locations and of course your go-live date.

Data collation

During this phase you will be asked to collate data such as a list of your sites and suppliers, unique account codes, order and delivery days including cut off times, standard and purchase lines and a list of users of the system. You will work closely with our Project Consultants to build the data into a format which will work successfully with your new P2P system.

Data build and validation

In the next stage of the project, the Zonal Project Consultants will build the system and make this available to you for validation.


Where required a test system will be made available to enable you to place and accept orders as well as testing the export to your Finance Package (see below).

Finance Export

If required a Finance Export of invoices can be produced, which means your requirements. The export of invoices can be configured to include the data your Finance Package needs as well as the frequency of the import.


As well as configuring the P2P system, your Zonal Project Manager will also liaise with your incumbent suppliers to understand their requirements and work with them to ensure the introduction of the Zonal P2P system is as smooth for them as it is for you. Supplier Integration (EDI) will also be discussed during this phase.


This is the day your system will go-live and sites will be able to place orders online with your suppliers.

After Sales Support

For four weeks after the go-live date of your new P2P system, a dedicated training support service will be available to provide training and user assistance on all areas of functionality, to ensure a smooth transition into your new system.

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If you require further support and training after your project onboarding, our dedicated support centre based in Edinburgh covers all our products and services and is available 8am-12am, 7 days a week, 365 days a year.

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