SA Brain makes the intelligent choice with Zonal

Introducing SA Brain

Family run brewing business, established in 1882

One of Wales’ best-loved brands

220 pubs, inns and hotels

Brewers of an award-winning, diverse range of beers

“If you had told me at the start of this journey that we would have achieved a total of 183 installations without a hitch or single failure, then I would have laughed. But all credit to Zonal, thanks to their knowledge, expertise and support that’s exactly what has been achieved, and we look forward to building on this partnership over the coming months and years.”
Steve Hicks, IT & Hospitality Manager, SA Brains
This is Zonal's loyalty system

The solution

Welsh brewer, pub and hotel business, SA Brain, completed a seamless rollout of Zonal’s hospitality technology solutions to its 110 managed houses in just three months. All technology systems are fully integrated and comprise of Loyalty, Feed It Back guest feedback and Gift Cards.

  • 110 sites live in three months
  • Solutions adopted include EPoS, Loyalty, Gift Cards and guest feedback
  • All technology solutions integrate with EPoS and with each other
  • 57 sites also live with Zonal’s handheld, digital order pad, iServe enabling team members to take orders, print and process payments remotely
  • Piloting EPoS-integrated kitchen and service management solution, Kitchen iQ, providing kitchen and service staff with real-time reporting on order, prep and wait times at site and estate level

“The feedback from our teams has been really positive; they now have the tools they need to deliver a fantastic experience to our customers, so they return and recommend us to their family and friends”
Steve Hicks, IT & Hospitality Manager, SA Brains

Results

SA Brain fully embraced Zonal’s integrated technology and following a comprehensive training programme and successful rollout with the superior knowledge, expertise and support of the Zonal team, the business has seen significant benefits

This is the integration icon
183 EPoS installations completed without a hitch or single failure
Positive feedback from all SA Brain teams
Enhancement of the customer journey
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Staff have the tools they need to deliver a fantastic experience to customers
A smooth and successful transition to a new technology provider

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