News: New wave of staycationers demand better technology in holiday parks
New research from Zonal and CGA reveals that, amidst a current boom in staycations, customer expectations aren't always being met, especially when it comes to technology.
Available this month, liveRES Events and Pre-Order will be the hospitality industry’s only fully EPoS-integrated party planning, booking and advance payment solution. It complements the online reservations and table management capabilities of liveRES that is now deployed in thousands of hospitality venues across the UK.
The highly customisable solution, allows operators to build their own branded platform from end-to-end and it is commission free, avoiding third party booking fees.
Zonal’s Marketing Technologies commercial director, David Charlton, said:
“We are excited to be unveiling this latest integrated technology solution that has been designed by our talented R&D team exclusively for hospitality businesses. Being fully integrated with our Aztec EPoS means no time is wasted re-keying orders to process payments at the time of an event, reducing the risk of mistakes and freeing up serving staff to focus on providing a great customer experience.
“We have already received a huge amount of interest from our customers and the order book is looking good, so we are confident that it will be a successful addition to our extensive suite of business enhancing technology solutions.”
liveRES Events & Pre-Order is highly flexible and offers operators the opportunity to develop dedicated menus, packages and optional extras, such as Christmas parties, drinks bundles, birthday cakes and cocktail classes to build additional, incremental revenue. And with built-in geo-location search functionality, the solution supports estates with multiple brands and those with sites within close proximity of each other.
There is further support for hosts, who benefit from an event manager Host App that provides full support for both enquiry and event management, including a task list with reminders and guest messaging service.
“Zonal is all about finding solutions through technology that make life easier for our customers, so they can spend time focusing on their guests and building sales. liveRES Events & Pre-Order is a comprehensive event booking solution that enables our customers to automatically convert enquiries and website browsers into bookings.”
Zonal is the leading provider of integrated hospitality management solutions to over 15,000 leisure and hospitality businesses across the UK. For almost 40 years, the company has been working closely with clients to enhance the customer experience through market leading technology, experienced people and a partnership approach to business.