This

Webinar | GO Technology Consumer Research: Make it personal

In our recent GO Technology Consumer Research: Make it personal we discovered how personalisation can deepen customers’ engagement within pubs, bars and restaurants, and what businesses need to do to master it.

In the webinar below we reveal findings from the research alongside industry experts from CGA and Airship.

What we’ll be covering:

  • What customers expect in terms of personalisation
  • How the approach to personalisation differs according to age, gender and geography
  • How to overcome barriers to personalisation
  • Our ten top tips for successful personalisation

Speakers:

  • Olivia FitzGerald, Chief Sales and Marketing Officer, Zonal
  • Dan Brookman, CEO, Airship
  • Karl Chessell, CGA Business Unit Director – hospitality operators and food, CGA

Access this free webinar

    Webinar | GO Technology Consumer Research: Make it personal

    Get in touch

    Chat with our sales team to learn about how Zonal products could benefit you.

      Webinar: Booking trends for 2022

      Get in touch

      Chat with our sales team to learn about how Zonal products could benefit you.

        This

        Webinar | Zonal x Bums on Seats: Booking trends for 2022

        2022 RESTAURANT AND PUB BOOKING TRENDS

        Consumers are back and table bookings are on the rise. Are you ready?

        Zonal have partnered with strategic sales and marketing hospitality experts, Bums on Seats, to bring you this hugely topical, free webinar, led by Zonal’s Group Product Director Alison Vasey and CEO and founder of Bums on Seats Amber Staynings.

        In the webinar we discuss:

        • The benefits of bookings
        • 2022 V 2021
        • Consumer booking trends
        • Opportunities for hospitality businesses

        Watch our on-demand webinar now to find out how to maximise this huge opportunity >>

        Access this free webinar

          This

          Webinar | Future Guests: The teenage take on hospitality and technology

          Stereotypical depictions of teenagers suggest they are a species constantly glued to technology rather than out in the real-world experiencing hospitality outlets. Although somewhat true, it also appears, thankfully, that hospitality still holds a broad appeal to the next generation of customers.

          In our webinar ‘Future Guests: The Teenage Take on Hospitality and Technology’, we’ll be discussing findings from our recent research alongside strategic forecasting and futures research firm, Trajectory, as well as discussing what operators can do to prepare.

          Watch the webinar to discover:

          • Teenagers’ perceptions of hospitality
          • Factors that influence their decision-making process
          • Which technologies they use and expect to see in the future
          • How operators Lane7 and The Alchemist are planning for this next generation of guests

          Speakers:

          • Jack Jolly, Head of Creative, Lane7
          • Paul Jones, Head of IT, The Alchemist Bar and Restaurant
          • Glenn Tait, Strategic Product Manager, Zonal

          Access this free webinar

            This

            Webinar: Using tech to help grow your business | Zonal & BII Technology Masterclass

            In the ever-evolving, ever-demanding hospitality industry, it’s increasingly important for hospitality venues of all sizes to keep up with technology. From enhancing customer experience in-venue to driving loyalty, the benefits are numerous. But how can operators ensure they’re making the most of the solutions available to them and where should they prioritise time and budget?

            In this webinar, industry experts from Anglian Country Inns, the British Institute of Innkeeping and Zonal discuss how hospitality businesses of all sizes can use technology to grow and develop their business in the modern market.

            In this webinar you will find out: 

            • How technology can help venues deliver a seamless customer experience
            • Future developments in hospitality technology
            • Advice for operators who are thinking of adopting new technology into their business
            • First-hand experience and top tips from Anglian Country Inns

            Speakers: 

            • Hannah Solomons – Head of Membership Development, BII
            • Alison Vasey – Group Product Director, Zonal
            • Ruth Nye – Anglian Country Inns

            Access this free webinar

              #ShowUpForHospitality

              Since “normal service” was resumed on 19 July 2021, no-shows have cost the UK hospitality industry:

              £

              On-demand webinar:
              Tackling the impact of customer no-shows

              The latest GO Technology report from Zonal and CGA revealed that one in seven people admit to failing to honour their reservations since hospitality reopened in April. But what do we know about these no-shows, and what can you do about it?

              In this webinar industry experts from CGA, Bums on Seats and Zonal discuss the damaging impact customer no-shows have on operators and what you can do to tackle them.

              Key insights include:

              • Overview of the recent GO Technology consumer research
              • Analysis into the scale and causes of no-shows, as well as the worst offenders
              • Top tips on you can prevent them from happening

              Speakers:

              • Karl Chessell, Business Unit Director – Hospitality Operators and Food, EMEA, CGA
              • Amber Staynings, CEO, Bums on Seats
              • Henri Jooste, Strategic Product Manager, Zonal

              Show Up For Hospitality Logo

              Join the campaign to make no-shows a thing of the past

              No-shows cost the hospitality industry an estimated £17.6 billion in lost sales every year. Join our group of passionate industry supporters to help spread the message far and wide and encourage customers to #ShowUpForHospitality.

              Learn about the campaign

              Watch on-demand

                Order & Pay - A smart digital solution for the contactless COVID era

                Zonal’s CTO Jon Woodforth and Product Delivery Manager Matt Brooks look at how the pandemic has put digital solutions at centre stage in the consumer journey, and how consumers have reacted to this change when eating and drinking out. Most notable is order and pay at table solutions – from apps to web ordering, which, prior to COVID were still emerging technologies. In this video we’ll demonstrate the benefits of the Zonal solution and take a look into what’s next for Order and Pay technology.

                Get in touch

                Chat with our sales team to learn about how Zonal products could benefit you.

                  This

                  Webinar: How to stay connected with diners in a contactless era

                  The Zonal team, together with BigHospitality Editor Stefan Chomka and Tampopo CEO, David Fox, explored how operators need to start re-thinking the guest journey during a recent webinar at Hostech 2021.

                  Discussions included everything from how customers interact with restaurant brands, to the various touch points and how technology has enhanced the customer experience.

                  In a time when there are a multitude of tech solutions available, we review the challenges operators face and how they can be overcome to ensure success.

                  Key topics include:

                  • Whether the pandemic has changed operators’ perspectives on the importance of customer facing technology
                  • The importance of integration and data for operators
                  • How customer expectations have changed
                  • The future of technology beyond the pandemic

                  Speakers

                  • David Fox, Founder, Tampopo
                  • Stefan Chomka, Editor, BigHospitality
                  • Tim Chapman, Sales Director, Zonal
                  • Darren Jackson, Head of Enterprise Sales, Zonal

                  Access this free webinar

                    HOW TO: Build a Successful Loyalty Programme

                    This is the Loyalty webinar banner
                    Loyalty today is about so much more than waving a discount card. The smartest hospitality brands in our data-driven age are embracing technology and using customer insights to drive loyalty, increased visit frequency and spend. Zonal helps hundreds of customers to develop bespoke on-and offline loyalty programmes, mobile applications and more – all tightly integrated with EPoS for a seamless customer and operator experience.

                    Watch our online webinar, where you can learn:

                    • The importance of loyalty programmes in customer retention
                    • How to drive acquisition, retention and engagement post-visit with a Loyalty programme
                    • The different types of loyalty programmes that you can run
                    • How industry experts Bistrot Pierre rolled out their mobile app-based Loyalty scheme

                    Watch our 50-minute insightful webinar with Bistrot Pierre Director of Marketing- Arpita Anstey, and Digital Marketing Manager, Susie Clark, for top tips and advice on how to build a successful loyalty programme.

                    Speakers:

                    • Arpita Anstey, Marketing Director, Bistrot Pierre
                    • Susie Clark, Digital Marketing Manager, Bistrot Pierre
                    • David Charlton, Commercial Director, Zonal Marketing Technologies

                    Get in touch

                    Chat with our sales team to learn about how Zonal products could benefit you.

                      [class^="wpforms-"]
                      [class^="wpforms-"]
                      [^&#]
                      [^&#]
                      [^.]
                      [^.]
                      [class^="wpforms-"]
                      [class^="wpforms-"]
                      [^&#]
                      [^&#]
                      [^.]
                      [^.]
                      [^&#]
                      [^&#]
                      [^.]
                      [^.]