liveRES and IOVOX join forces to get a slice of PizzaExpress bookings
liveRES, part of Zonal Retail Data Systems, won the online reservations account following a competitive pitch. A key part of its success, was the flexibility of the liveRES system to integrate with IOVOX’s over the phone booking service.
The new system will be rolled out across the 450 strong PizzaExpress estate and means customers can make bookings 24 hours a day either online or by telephone.
â€œPizzaExpress is committed to providing customers with the most seamless and simple booking experience possible, with the new liveRES solution in place, we will not only continue to deliver on this commitment today, but we will gain significant intelligence-led customer insights that will enable us to further improve the customer experience of the future.â€
SiobhÃ¡n Fagan, IT director PizzaExpress
The IOVOX, cloud-based platform, allows PizzaExpress access to booking statistics, giving it the power to analyse over-the-phone reservation trends over time. Through the integration with liveRES, PizzaExpress can fully automate its reservations and table management activities, transforming its operations and enabling the company to focus on its business.
â€œThe combined insights created by liveRES and IOVOX will enable PizzaExpress to become ever more agile and react to customer behaviours as people become increasingly mobile. â€
Olivia FitzGerald, managing director, liveRES
Smartphones and 24/7 internet access has led customers to make bookings on the go, so it makes sense for restaurants to match demand and adopt technology that helps deliver the ultimate customer service.
â€œIn the hectic world of the restaurant industry, it simply isn’t possible or cost effective to have staff manning the phones 24 hours, seven days a week, and PizzaExpress has wisely taken the decision to invest in the technology that does it for you. â€
Carl Di Cicco, managing director EMEA at IOVOX
What liveRES and IOVOX are providing PizzaExpress will transform business operations and provide customers with the flexibility now demanded in a 24/7 society, where customer have access to phones and the internet in their pockets.