Coronavirus has changed how we all live, work and socialise. Safety measures to combat the virus have accelerated the digitalisation of the customer journey through the increase in contactless processes. This offers operators a huge opportunity to maximise efficiency and increase revenue by introducing new ordering channels.
Our range of online ordering solutions, available exclusively to Zonal EPoS customers, allows you to evolve your business, by offering new ways for customers to order food and drink – either from home for collection in-store with Click & Collect, or in-venue on their mobile with a branded Order and Pay solution. Crucially, with both, you still retain control, managing and fulfilling the flow of orders coming into your venue in a stress-free manner whilst giving your customers the flexibility, safety and security they expect.
Adding real value to your business
Zonal’s solutions are purpose-built for the hospitality industry, benefiting large chains and small independents alike.
“With Zonal’s expertise we have been able to introduce payment via the app, helping speed up the process, allowing our guests to spend more time with their friends, instead of waiting at the bar to pay. With the extra incentive of social sharing in exchange for extra Appi Hour time, our fans can now engage with us more often and more effectively.”
“By deploying an integrated approach, staff no longer have to rekey orders into the EPoS, minimising the risk of mistakes and lost orders which disappeared into a black hole. By plugging this hole, we have seen a 5% upturn in incremental sales, which also supports customer satisfaction levels. The time to process orders has reduced greatly, giving our teams more time to spend on delivering great customer service.”
“EPoS integration is the key to click and collect’s success. It means we can manage the flow of orders we receive, and seamlessly process each with a minimum of fuss.”