Easy-to-use interface
iServe’s intuitive interface is built with speed and service optimisation in mind.
All-in-one handheld POS for tableside orders and payment
iServe Plus is Zonal’s handheld all-in-one order and payment solution. iServe Plus delivers advanced hardware capabilities, enabling your staff to take orders and payments — all from one handheld POS terminal.
Transform your guests’ ordering journey
Built for ease-of-use, iServe Plus empowers staff members to efficiently take orders and payments from any location within your venue, enhancing speed of service, accelerating order processing, and facilitating quicker table turns.
Increase efficiency
Time savings for your team
Eliminate the need for staff to make repeated trips to, and from, a POS terminal to key in orders or check product availability – helping your team be more productive.
Time savings for your team
Eliminate the need for staff to make repeated trips to, and from, a POS terminal to key in orders or check product availability – helping your team be more productive.
Faster service, happier guests
Streamline your service operations
Orders are automatically sent straight through to the kitchen for fulfilment without the need for staff to re-key anything, meaning they can focus on serving more guests, and customers spend less time waiting for their orders.
Streamline your service operations
Orders are automatically sent straight through to the kitchen for fulfilment without the need for staff to re-key anything, meaning they can focus on serving more guests, and customers spend less time waiting for their orders.
Reduce mistakes
Eliminate common errors and reduce refunds
Orders are automatically pushed from handheld devices to the kitchen, reducing re-keying errors. Improving customer experience and reassuring diners with allergies, minimising complaints and refunds.
Eliminate common errors and reduce refunds
Orders are automatically pushed from handheld devices to the kitchen, reducing re-keying errors. Improving customer experience and reassuring diners with allergies, minimising complaints and refunds.
Increase revenue
Boost revenue with upsells
Configure per-product ordering journeys to prompt staff to ask guests about adding optional extras to their meal, such as a side or drink, during the ordering process, helping to increase spend-per-head whilst enhancing the customer experience.
Boost revenue with upsells
Configure per-product ordering journeys to prompt staff to ask guests about adding optional extras to their meal, such as a side or drink, during the ordering process, helping to increase spend-per-head whilst enhancing the customer experience.
Real-time updates
Keep staff and customers informed
Easily communicate what dishes or products are out of stock to customers with live data sharing between the POS and handheld devices.
Keep staff and customers informed
Easily communicate what dishes or products are out of stock to customers with live data sharing between the POS and handheld devices.
Key features of Zonal’s handheld ordering solution
iServe comes complete with all the functionality your team needs to deliver effective service.
Operate offline
Orders taken when offline are automatically submitted to the EPoS once connection is restored.
Take orders & payment
Take orders and payments tableside with iServe Plus, our all-in-one handheld POS.
Seamless integration
Orders automatically integrate directly into your Zonal POS.
Tableside loyalty
Easily scan customer vouchers and loyalty cards tableside with your all-in-one device.
Solutions to meet your requirements
iServe Plus with DOJO
Easily process contactless, and digital wallet payment tableside, with the ability to spilt payments and accept any PIN on glass payment amount the DOJO pocket is a reliable payment solution. Designed specifically for hospitality, the Dojo Pocket is a small, light and powerful handheld card machine that connects to your Zonal EPOS system in the cloud allowing you to take orders and payments from anywhere.
iServe Plus with FreedomPay
Perfectly portable, iServe Plus with FreedomPay gives operators the ability to process contactless and digital wallet payment tableside, with the ability to spilt payments and accept any PIN on glass payment amount. The Castles device is a powerful handheld payment machine that connects to your Zonal EPOS system in the cloud allowing you to take orders and payments from anywhere, and is also available with a receipt printer for even more convenience for staff and guests.
iServe (Ordering Only)
iServe delivers a cost-effective, reliable replacement to the traditional order pad. Install iServe on any iPod Touch/iPad Mini to instantly create a handheld EPoS terminal. With an intuitive user experience, team members can take orders, process payments and print receipts from anywhere in your venue, providing a superior service to customers.
What our customers say about iServe
“iServe Plus with Dojo is already saving us time, making it easier for teams to process orders, increasing productivity and efficiency. Customers benefit from a smoother ordering process with less chance of human error. For large outside events this is a game changer with service on the outside BBQ & Hog Roast made 10x smoother through iServe Plus with Dojo at our recent fireworks event. We're looking forward to rolling this out further across the estate over the coming months and we believe that this solution, combined with other technological and operational improvements, will help us to mitigate some of the extra wage cost burden placed on us at the recent budget as we plan for Summer 2025.”
Pubs & Bars
“We have increased the number of people we can serve by up to 40% without having to recruit more serving staff, as the process of taking an order is so much simpler and more efficient.”
Hotels
Begin your Zonal journey
Ready to learn more?
Some questions. Some answers
What is an all-in-one, handheld POS?
An all-in-one handheld POS device enables staff to take orders, process payments, and print or send digital receipts. It allows staff to complete the entire customer ordering journey in the palm of their hand, anywhere in the venue.
What are the benefits of handheld POS?
Designed for ease of use, our handheld POS, iServe Plus, enables staff to take orders and process payments from any location, enhancing service speed, accelerating order processing, and facilitating quicker table turnovers.
Does handheld POS work offline?
Yes, if the connection is lost, our handheld POS will continue to take orders normally. Once the connection is re-established, any offline orders will be submitted and processed for fulfilment.
What handheld ordering solutions are available?
At Zonal, we recognize that every business has unique needs. That’s why we’ve partnered with a variety of payment providers – including Dojo, Freedom Pay, and Apple – to ensure we offer the right solution for your business.
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