![image](https://www.zonal.co.uk/wp-content/uploads/2024/06/fc-roseacre-pubs-customer-story.jpg)
Roseacre Pub Company joins up operations and lays the foundations for growth with Zonal’s EPoS
From our best-in-class pub EPoS, used by the largest pub brands in the UK, to our digital ordering apps, stock management, bookings and table management system, and range of hospitality marketing solutions, Zonal’s suite of easy-to-use technology helps pub operators to mitigate cost pressures, increase profits and improve customer experiences.
Explore our virtual pub through the eyes of your customers and learn how connected technology can really enhance their experience!
“Zonal has been great in getting us set up as well as sending people to our sites to help. The support they offer is really good – you can phone them all the hours that the business is open and they can also log in virtually to fix your system quickly. Our Account Manager helps me with anything we need and points us in the right direction if we have any questions.”
“We are already reaping the financial rewards of our investment with 2% increase on wet margin, tighter stock controls and costings and improved staff scheduling.”
“The customer support from Zonal has been fantastic, not only did we have everyone on-hand on the day, but after the installations we’ve been able to get in touch with people from head office. The helpline is so useful.”
“If there are any operators out there that think they might not be big enough to switch to Zonal, I would say don’t be put off by the big names. Our experience was that Zonal tailored a package that was built just for us, was really specific to us, and was designed around our needs and our drive for great hospitality.”
With an existing system that was failing to meet the requirements of their expanding business, and challenges from rising costs continuing to mount, the North Brewing team knew they needed to upgrade their tech to help combat the issues they were facing. Since implementing Zonal’s technology in their business, the team have benefitted from improved service for guests, as well as greater visibility of data, enabling them to make more informed decisions across the business.
All of our solutions work seamlessly together, providing you deep insight into every aspect of your business, enabling you to build a better picture of your business and maximise profits. We also maintain tight integrations with a network of over 200 partners across payment, guest ordering, finance, labour management, and marketing, allowing for unparalleled flexibility to help you run your business effectively.
Eliminate inefficiencies and inconsistency with accurate, real-time data. Our solutions provide you with a complete picture of your pub, from how much stock you have on hand to per-product performance figures, making it easy for you to look at the bigger picture and identify ways to drive your business forwards. Products and pricing are centrally managed and easily updated, helping you protect your margins and manage costs easily without any operational headache.
Whether it’s cutting down on queues at the bar by speeding up service, letting guests order more drinks from the comfort of their table in your beer garden, or boosting covers and upselling with quick and easy online table bookings, our fully-integrated pub tech helps you and your team deliver great experiences that keep customers coming back for more.
Zonal’s EPoS is the most tried and trusted EPoS for UK pubs, used by the biggest brands in the sector. Regardless of the size of your business, our EPoS scales with you, providing you with unparalleled insight and complete control over every aspect of your offering. Our pub EPoS comes functionally complete as standard, including a powerful built-in stock management solution, meaning no hidden costs or functionality is locked away, so you’ll get all the tools you need to build a better picture of your pub and improve profits from day one.
Provide customers with a seamless experience before they even step foot in your pub. Zonal Bookings makes it quick and easy for customers to book a table, booth or area with you online, and live availability displayed for customers ensures you’re never missing out on a potential booking, whilst eliminating over-booking. With optional extras including event management, pre-orders, central reservations and integrated bookings via social media or Google, Zonal Bookings will help you attract more customers and boost revenue.
Customers demand speed and convenience, and Zonal’s suite of digital ordering solutions can help you meet these expectations. Our Order & Pay platform lets your customers place an order, whether it’s for food or another round of drinks, on their mobile phone via an app or online via a QR code, without having to leave their table to queue at the bar or wait for a member of staff. This frees up your front-of-house teams to focus on other tasks and reduces errors and gives guests a quick and easy ordering journey that lets them focus more on enjoying their time in-venue.
With costs rising and sustainability a priority for both businesses and consumers, Zonal’s menu management and purchase-to-pay inventory management solution, Acquire, provide you with the insight and control you need to both keep waste to a minimum and manage costs. Build accurately costed menus and better manage allergens, nutrition and portions, and gain greater oversight of your supply chain, ensuring your staff are always ordering the right stock, from the right suppliers, at the right price.
Airship’s data-driven hospitality CRM and email marketing platform helps pubs to build personalised, targeted marketing campaigns that boost revenue and drive footfall. Airship integrates with a whole host of other pub tech, bringing all your data in to one place and creating a centralised customer view – helping you to better understand, and build greater relationships with, your customers.
Regulars are vital part of any pub’s revenue stream, so making sure that they feel appreciated is key to maintaining their loyalty and keeping them coming through your doors. Zonal’s digital Loyalty solution for pubs helps you to build a powerful, rewarding loyalty scheme to incentivise customers, as well as better understand how your customers engage with your pub. Our Loyalty platform is fully integrated with our wider ecosystem of pub technology, making it easy for customers to redeem their loyalty rewards at any point of sale, without adding any additional work for your team.
Zonal’s dedicated hospitality ecommerce and gift card platform, Toggle, helps pubs widen their reach and generate additional incremental revenue – whether it’s encouraging your regulars to share the experience with friends and family with branded gift cards, or even selling digital tickets for your weekly quiz or music night. Toggle integrates fully with Zonal’s EPoS, as well as a huge number of other tech providers, allowing for easy redemption and reconciliation in-venue.
In addition to a robust suite of reporting that comes as standard with our pub technology, we offer a range of additional reporting tools that go above and beyond the standard reporting functionality for businesses that wish to delve deeper. Combining data from your EPoS and wider suite of Zonal tech, as well as integrations with systems such as payroll and finance, Dimensions+ enables you to build a detailed picture of your entire business in one single view to help you identify opportunities to alleviate cost and revenue pressures.
Zonal’s Voucher Manager is a unique marketing tool that allows pubs to create or import voucher codes for the redemption of promotions or discounts during the payment process, or at the point-of-sale, helping you to increase sales, reward loyalty and influence customer behaviour.
No other provider has the wealth of industry knowledge and experience we’ve gained since 1979 in the hospitality sector. No other tech partner has a system that’s as powerful, flexible and customisable. And no other provider can make it easier for you to do what you do best: deliver great customer experiences and run profitable venues. Our award-winning UK-based training, project management and account management teams will support you every step of the way, and our dedicated support centre based in Edinburgh is available 8am-12am, 7 days a week, 365 days a year.
We understand that no two businesses are the same, and the key to tech success is choosing solutions that suit the exact needs of your business. We partner with over 200 technology partners to deliver strong integrations to allow you to deliver frictionless guest experiences and access the full potential of your tech stack.
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