Latest news and updates

Find out what has been going on at Zonal lately, including company news, product announcements, new integrations and campaign updates.

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Hospitality industry poised for booming Easter weekend

Latest insight from leading hospitality technology partner Zonal, reveals that bookings for the Easter weekend are up by 40% compared to 2023 as consumers prioritise spending time in hospitality over the bank holiday weekend.
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News: 50% of all Valentine’s Day bookings are made last minute

Discover the latest consumer insights from Zonal revealing booking trends for the 2024 Valentine's period, including the most popular days for guests to make bookings.
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The strangest reasons why people cancel pub, bar and restaurant bookings

In the world of hospitality, cancellations are an inevitable part of business – but it’s not always for the reasons you’d expect. Research from Zonal, has revealed 10 of the strangest reasons people provided for needing to cancel a reservation.
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News: 2023 Christmas bookings up 41% compared to last year

Zonal’s latest figures show reservations for the month of December are already up by over 40% on 2022, and that bookings for Christmas Day itself are up a whopping 59%.
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News: No-shows in hospitality double from 6% to 12% in 2023

The latest research from Zonal and CGA by NIQ, reveals that the number of consumers not showing up for their reservations in pubs, bars and restaurants has doubled since September last year. A significant 12% of consumers are still not honouring their reservations and not informing venues in advance that they need to cancel.
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News: Latest figures reveal 11th October as the most popular day to make a Christmas Day booking in 2023

The latest consumer insights from Zonal reveal the latest booking trends for the Christmas period in 2023, including the most popular days for guests to make a Christmas Day booking, and group sizes.
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News: Exciting News from Zonal: Changes to our Executive Team!

We are proud to unveil a number of internal changes within our executive team and are thrilled to introduce a new Chief Operating Officer, Chief Customer Officer and Chief Financial Officer.
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News: Father’s day proves a gift for hospitality industry with bookings up by 27% on last year

The latest figures from Zonal and the hospitality commerce platform Toggle, shows bookings for Father’s Day 2023 rose by 27% compared to last year, while a record number of dads will have been given gift cards for meals and drinks as sales of hospitality gift cards increased by 88%.
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News: Zonal wins Family Business of the Year 2023 Award

Zonal is celebrating after scooping the award for the Hospitality, Hotel & Leisure Family Business of the Year at the prestigious Family Business of the Year Awards, hosted by Family Business United.

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News: Easter weekend boom for hospitality industry with bookings up 14% compared to 2022

Latest figures show bookings up 14% for Easter weekend as consumers defy the cost-of-living crisis to celebrate the first bank holiday of the year.
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News: Zonal renews HOSPA sponsorship for 2023

We are pleased to announce Zonal has renewed its partnership with HOSPA, the Hospitality Professionals Association.
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News: Zonal wins Scottish Family Business of the Year

Leading hospitality technology provider Zonal has been chosen as the winner of the Scottish Family Business of the Year Award at The Herald's Scottish Family Business Awards 2022.
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News: Zonal becomes a WIRED Trailblazer!

Zonal has been handpicked as one of WIRED magazine’s Trailblazers of 2023, recognising over 40 years of service to the hospitality industry.
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News: Stuart McLean named an ‘inspirational leader’ in Family Business Top 100

Stuart McLean, CEO of Zonal, has been recognised as an ‘inspirational leader’ in the inaugural Family Business Top 100 list.
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News: Zonal announces acquisition of CRM and digital loyalty company Airship

Leading hospitality technology provider, Zonal, has announced its purchase of Airship, in a deal which includes the Airship CRM and Toggle platforms.

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Likelihood of no-shows has almost halved, reducing the cost of no-shows by £5bn a year

The latest figures from leading hospitality tech provider Zonal and data and insight firm CGA by NielsenIQ reveal the likelihood of no-shows has almost halved, from 11% to 6%.
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Hospitality Rising Campaign joins forces with Zonal

Leading hospitality technology provider Zonal has become the latest firm to back major recruitment campaign, Hospitality Rising.
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News: New Managing Director at High Level Software

Zonal has announced Stewart Moss as the new Managing Director of its hotel tech arm, High Level Software (HLS).
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News: Father’s Day boom for breakfast bookings

New stats indicate a fresh occasion for hospitality, as breakfast bookings up nearly 60% for Father’s Day in 2022.
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News: Zonal is recruiting for over 60 roles

Zonal is currently recruiting to fill over 60 roles across the UK and will be holding a recruitment fair on 23 June in Edinburgh.
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News: Zonal partners with Mozrest to enable bookings through Google, Facebook and Instagram

Zonal has partnered with booking channel aggregator Mozrest to offer hospitality businesses the opportunity to boost their online bookings through Google, Facebook and Instagram.
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News: #ShowUpForHospitality campaign eases the rate of dreaded no-shows

Latest figures reveal that the rate of no-shows in hospitality across the UK has dropped from 14% to 11% following industry-wide efforts to raise awareness.
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News: Zonal appoints new Chief Operating Officer

Zonal appoints new Chief Operating Officer, completing its newly-strengthened leadership team
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News: New wave of staycationers demand better technology in holiday parks

New research from Zonal and CGA reveals that, amidst a current boom in staycations, customer expectations aren't always being met, especially when it comes to technology.
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News: Zonal strengthens hotel sector offering by connecting loyalty and data functions to its PMS

Zonal has taken another step in solidifying its hotel sector tech by fully integrating loyalty and data reporting into its Property Management system, High Level Software.
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News: Zonal is HR Team of the Year

Zonal was officially recognised at this year’s s1jobs Recruitment Awards as 2020 winner of the ‘HR Team of The Year’ category.

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News: Zonal strengthens its leadership team with brace of new executive appointments

Zonal has strengthened its senior leadership team with the appointment of Olivia FitzGerald as Chief Sales and Marketing Officer, and James Taylor as Chief Financial Officer.
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News: Gen Z most easily frustrated as customers return to pubs and bars

Our latest research with KAM Media has identified the top frustrations customers when visiting a pub or restaurant.
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News: Zonal announces new partnerships with BII

Zonal is committed to supporting businesses of all sizes and has announced a new partnership with British Institute of Innkeeping (BII) as a Trusted Partner.

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News: Zonal and Bums on Seats new collaboration

Our new partnership with Bums on Seats, the specialist consultancy on pre-booked sales, enables us to help operators maximise sales and improve profitability.

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News: Zonal and Only A Pavement Away launch first ‘Winter Warmth’ campaign in Scotland

A team of Zonal volunteers took to the streets of Edinburgh on the 11 March as part of a new ‘Winter Warmth’ campaign in partnership with charity, Only A Pavement Away.
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News: Zonal Partners with new Charity – Only a Pavement Away

Zonal is proud to announce a new charity partnership with Only a Pavement Away, to support those living on the streets find employment in the hospitality industry.
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News: The BIG Peach 2020 Digital Experience

Zonal is proud to support and sponsor The BIG Peach 2020 Digital Experience and Peach Icon & Hero Awards.
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News: Zonal welcomes Jon Woodforth as Chief Technology Officer

Zonal has strengthened its senior leadership team with the appointment of Jon Woodforth as Chief Technology Officer (CTO).
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News: A message from our CEO, Stuart McLean | 26th March 2020

As the global economic impact of the coronavirus continues to worsen, the effect on the hospitality sector has been devastating. As a technology partner to the UK hospitality industry, Zonal’s ability to maintain its operations has also been severely impacted.
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News: In partnership with our customers during this unprecedented time

As the coronavirus crisis continues to affect not only us here in the UK, but the entire global community, it goes without saying that these are hugely uncertain times for all of us, especially within the hospitality industry. Here at Zonal, we are doing everything we can to maintain the wellbeing of our staff and minimise the impact on our customers.

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News: Zonal receives gold training accreditation for the 9th time

Zonal has received Gold Standard Accreditation for its training provision by the Learning and Performance Institute (LPI) for the ninth consecutive year.

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News: Zonal’s Acquire reaches £2 billion milestone

Zonal’s online purchase to pay platform, Acquire, has successfully processed £2 billion worth of orders since its launch four years ago.

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Blog: Inspiration for success at the Hotel, Restaurant and Catering Show – 3 – 5 March 2020

HRC (Hotel, Restaurant and Catering Show) is the UK’s most prestigious event for the hospitality and food service industry, held at the Excel London.
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News: Zonal adds Yumpingo to its partner network

Zonal has added Yumpingo to its partnership programme, creating a more streamlined feedback journey for Zonal and Yumpingo customers.

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News: Zonal and Uber Eats have teamed up to deliver an integrated food delivery service for restaurants

Zonal and Uber Eats have teamed up to deliver an integrated food delivery service for restaurants. The partnership enables a seamless experience for online ordering.
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News: Zonal launches new menu management solution

Zonal customers are set to benefit from a new Menu Management solution that will help them create and track recipe and menu information including allergens.
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News: Zonal wins Scottish Financial Technology Award

Zonal scoops gold at the inaugural Scottish Financial Technology Awards in the Information Security category.
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News: Zonal appoints Group Product Director

Alison Vasey has been appointed to the newly created role of Group Product Director having joined from Mitchells & Butlers.
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News: Zonal training accredited for 2nd year running

We are proud to be recognised as a top 20 learning provider for the second consecutive year by the Learning & Performance Institute (LPI).
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News: digital charity box partnership makes £400,000

Zonal’s integration with Pennies has enabled customers ETM Group, Fuller’s, Greene King and The Stable, to raise additional sums for their chosen causes.
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Zonal is the finalist on the National Family Business Awards 2019
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News: Zonal finalist at national family business awards

Zonal is a finalist of The National Family Business Awards in the Technology category. The awards will be held at Wembley Stadium on 13th July 2019
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Zonal and Wireless Social celebrate powerful partnership
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News: Zonal and Wireless Social in partnership

The hospitality industry’s IT and Marketing power couples will be gathering at an exclusive dinner hosted by tech innovators Zonal and Wireless Social.
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Zonal's CEO receiving Gant Thornton award
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News: Zonal makes Scotland’s Top 100 Private Companies

Zonal is proud to be recognised in the Grant Thornton’s annual Scotland top 100 companies report. Read more here.
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News: Zonal financial results 2018

Celebrating 40 years in business, leading provider of technology solutions, Zonal, increases investment in R&D by 41%. Find out more here.
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