Meet the Directors

Get to know our directors

Stuart McLeanCEO

Chief Executive Stuart McLean has played a key role in Zonal's rapid growth and development. The son of Ralph McLean, who founded the business in 1979, Stuart has worked his way up through the ranks in various positions in the company, he was appointed Chief Executive in 1997.

Under Stuart's direction Zonal recently celebrated its 38th anniversary and now supplies over 15,000 leisure and hospitality businesses across the UK.

Peter EdwardsChief Operating Officer

Product strategy, research and development, IT, service and operations all come under Peter's remit. Prior to this he was managing director of Micros in 2007 and before that MD at RedSky Hospitality & Retail. He has also worked as customer services director at Innsite Hotel Services and held senior posts at Multiassistencia UK, Software Vineyard UK and Financial Intelligence & Research.

When not at work he enjoys sailing and music.

Carl PlucknettChief Financial Officer

Responsible for Finance and Human Resources, Carl is a Chartered Accountant and has held senior posts at Unipart International, RedSky IT and Micros Retail UK. He was Chief Financial Officer at ZBD Displays from 2008 to 2012 and subsequently at Intrinsic Technology, has been in his current post since January 2014.

Married with three children, Carl enjoys swimming, cycling and supporting Tigers and Foxes, that's Leicester's rugby union and Leicester City FC.

James McLeanProperty Director

James manages Zonal's properties and serviced office business though our subsidiary company Edinburgh Office. James has previously worked for Hardware Engineering, Zonal Product QA, Helpcentre Management and Property Management.

Married with a little boy, James enjoys being outdoors, be it skiing in the winter or hill walking or mountain biking in the summer.


Howard McLeanSpecial Projects Director

Howard has worked for Zonal since 1981 in different roles and once ran the family hotel that funded the birth of the company. He studied Hotel and Catering Management at Napier University. Today he is responsible for the Zonal Business Systems team providing custom exports and full reporting on the Zonal suite of products.

Father to three daughters, he once coached a girls' football team but is now more likely to be found visiting the pub for his quiz team nights or at the cinema.

Robin McLean

Robin supports the family business as a non-executive director at Zonal.

Joel ChapmanAccount Services Director

Joel, who joined the Zonal team in 2002, has a wealth of experience in client services working for multinational brands including Panasonic and Comtrex Systems Corporation. He is responsible for account management, working with the Zonal team to ensure that they deliver the highest possible standards of customer care.

Outside of work, Joel is a mad Chelsea FC fan and enjoys a round of golf or two.

Helen McMillianDirector of Online Commerce

Helen has been with Zonal since May 2013, overseeing an exciting time for online commerce, as the new Acquire platform comes to market.

Helen's career in the hospitality industry spans three decades, initially as a marketer (she is an Associate of the Chartered Institute of Marketing) and latterly in more operational and commercial capacities. Ex Granada, Bass Leisure and European Leisure, she became a freelance consultant in 1998 and had a diverse client base, ranging from the likes of the Greyhound Racing Association, Patisserie Valerie, and Diageo (Malibu) to the Ministry of Sound.

Outside of work she enjoys the Great Outdoors enthusiastically (if not always skilfully)skiing, running, walking, canoeing and sailing. She is also a Trustee of Zonal's adopted charity, Hope for Children and, of course, dedicates herself to enjoying all that the hospitality industry has to offer.


Tim ChapmanSales Director

Tim's responsibilities include sales, support and management of Zonal's SME and Independent Division, he also manages Zonal's nationwide field sales team. He was previously client director at Vianet PLC, senior account manager at Nucleus Data/Brulines and commercial manager for the Association of Licensed Multiple Retailers (ALMR).

Married with two daughters, Tim enjoys playing squash, dog walking with the family, wine and good food.


Simon FrostOperations Director

Simon is responsible for all aspects of the software development cycle incorporating product management, product design, product development, quality assurance (testing) and software release. He also looks after service delivery which includes customer support /Help Centre and customer service management.

His previous experience includes Omnico (formerly Clarity Commerce Solutions Limited) where he was operations director, Business Development at Kinetic Solutions Ltd, Services Director at Micros Fidelio and Customer Services Director at RedSky IT.

Married with two children, Simon enjoys golf, cycling, wine, culture and travel.

Mike HoodDirector of Technical Services

Mike's responsibilities are field services, managed services, manufacture and repair, logistics, warehouse and purchasing. His past experience includes posts as a technical account manager (Verint Systems), a technical services manager (RedSky), a service manager for Innsite and an electronics engineer at Ferranti.

Mike is married with three children and lists his hobbies as motorbikes, Land Rovers and golf.


Simon CookDirector of Projects and Services

Simon returned to Zonal in July 2016 as Director of Projects and Services, overseeing a team of 72 full and part-time employees.

With a career spanning almost 30 years in the hospitality industry, he brings a wealth of project management and operations experience to the business.  In his new role,  Simon is responsible for the successful delivery of Zonal's projects from conception to installation and training.

When not working, Simon enjoys spending time with his wife, children and dog.  He is a keen runner and recently completed the Lichfield Half Marathon, which helps compensate for his passion for fine dining and wines.

Richard HammondExecutive Vice President Zonal Hospitality Systems Inc

Richard oversees all aspects of the US operation. He joined Zonal in 1989 as a member of the service team and was promoted to account manager and finally service manager. Before that he worked for GEC Avery New Zealand where he rose through the ranks from bench technician to run the electronic repair department.

He is married with a daughter and enjoys rugby, DIY and travelling, plus supporting his daughter's expensive horse riding hobby.


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We take your privacy seriously and will never pass your details on to third parties. When you contact us we will store your personal details to contact you. You can read our full privacy policy here