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Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
St Austell Brewery is shaping a modern pubs-with-rooms model built on great people, thoughtful accommodation and a seamless tech ecosystem. We spoke to Kes Osborne, Head of Operational Excellence at St Austell Brewery, to explore how support from Zonal’s technology is helping the business deliver smoother guest experiences and gain the insight it needs to serve guests year-round.
