- A custom choice
For most businesses a ‘one size fits all’ solution may not be suitable – a custom EPoS is much easier to integrate with your existing systems and optimise your investment. When searching for a new EPoS, make sure that you have a good idea of what is likely to be the best fit in terms of the existing infrastructure you already have in place. Here at Zonal, we tailor our system around your unique requirements, maximising efficiency with the systems you already have in place.
- Ease of use
A sign of a great EPoS system is one where all staff can be trained and start using it in no time. An interface that is intuitive is therefore a must, and the ability to use touchscreen technology also helps. Personalisation is key, with the ability to plan menus, make seasonal changes and special events, ensuring every site has the correct items at the right time. As well as ensuring that staff are comfortable with the day-to-day use of the EPoS system, check how easy it is to update the software. Ideally, team members should be able to quickly install updates without the need to contact the EPoS system vendor.
- Customer experience
An EPoS has a lot to contribute to customer experience, as it will enable you to give customers choice when it comes to payment methods. If they can’t pay the way they want to, then they will simply choose to go elsewhere to spend their money. Integrated payment systems connect to your EPoS, allowing you to send the amount be paid directly to the machine without manual entry. Payment processes are simplified, quicker and more efficient enabling you to turn tables faster, streamline processes and reduce operating costs.
- Make your staff more mobile and effective
Along with mobile payments, handheld ordering delivers a cost effective, reliable replacement to the traditional order pad. You can instantly create a handheld EPoS terminal, providing an intuitive user experience, with team members taking orders from anywhere in your venue. Staff visits to the bar and kitchen are reduced, leaving more time to focus on providing great customer service.
- Ongoing Support
When you’re considering a new EPoS system, ongoing support is essential. Many off-the-shelf options today don’t include this as standard and, once the system is up and running, you’re on your own. At Zonal, we know that hospitality isn’t just 9-5. Our Edinburgh based technical support centre is open 365 days a year, from 8am to midnight.