CDG future-proofs business with switch to Zonal EPoS

Introducing Casual Dining Group

One of the UK’s largest independent restaurant companies

Brands include Bella Italia, Café Rouge, La Tasca and Las Iguanas

260 sites across the country

Locations include leisure parks, shopping centres, airports and high streets

Serving over 20 million meals each year

“With a commitment to creating fantastic and memorable customer experiences, and recognising the growing importance of technology, we are keen to be at the forefront of technological innovation. We needed a solution that would future proof our business, give us new tools to engage with our customers, whilst providing robust management information.”
CDG

The business challenge

On the back of a seismic period of change, Casual Dining Group, which operates some of the UK’s favourite dining brands including Bella Italia, Cafe Rouge and Las Iguanas, recognised an opportunity to review and upgrade its current EPoS provision across the full restaurant estate.

Significant period of change revealed a need to review and upgrade their EPoS system

Were looking for a best-in-class, cutting-edge solution to future-proof the business

Needed a restaurant EPoS solution that could deliver real-time insights to its operators

“In the past two years, the business has been transformed. We’ve expanded significantly, investing in our existing restaurants, opening new sites and acquiring two businesses. As a result of this ambitious expansion, we chose Zonal to affect a step-change, providing us with a best-in-class solution and real-time management information on performance across our restaurants.”
CDG

The solution

Following an extensive procurement process and evaluation, Casual Dining Group selected Zonal to provide its entire solution. This included EPoS software used in over 16,000 hospitality businesses throughout the UK.

  • Award-winning EPoS solution rolled out to full estate
  • Pilot programme completed before rolling out to full portfolio
  • Best-in-class technology providing robust, real-time management information across the entire estate

Results

Zonal’s EPoS solution for restaurants provides CDG with real-time management information on performance across their entire estate, enabling them to plan effectively and make improvements that enhance the overall customer experience.

Head office teams have total visibility over how the estate is performing
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Complete control over their business
Robust data and insights enable management to enhance the overall customer experience

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