Meet your Zonal Support Team
With more than 40 years’ experience under our belts, and a team packed with industry natives, we pride ourselves on our employees’ expertise around what hospitality all is about. Meet some of our dedicated support team who focus on closely collaborating with our valued customers, to understand their individual challenges, identify their objectives, and provide tailored assistance to ensure they’re getting the most out of their Zonal technology.
Jay Desai
Senior Account Services Coordinator
Jay Desai is a Senior Support Coordinator at Zonal, seamlessly blending her IT background with hospitality expertise. With two years of experience, Jay effectively collaborates with various teams, ensuring smooth operations and customer satisfaction.
Charlie Field
Account Services Director
Charlie Field, Account Services Director has worked at Zonal for over 13 years, brings a wealth of first hand hospitality experience to his role. With a background ranging from kitchen work to bar service. Charlie empathises with customers’ challenges and frustrations, fostering a deep understanding of their business needs, and offering tailored support to help them succeed.
Katie Bryant
Customer Success Consultant
Katie Bryant, draws from her extensive background in hospitality to personalise solutions for each customer’s unique needs. Her passion for both the industry and her customers drives her to go above and beyond, ensuring complete satisfaction and fostering strong relationships. Through personalised approaches and tailored onboarding processes, Katie delivers exceptional customer service, reflecting her commitment to the hospitality sector.
Kieran White
Field Engineer
Kieran White, a Field Service Engineer at Zonal since April 2023, brings valuable experience from the hospitality sector. Kieran’s familiarity with pubs and restaurants, intricate attention to detail and commitment to exceptional service enables him to provide tailored support to customers.
Related resources
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Serving Success: 8 Ways to boost revenue using Zonal technology
Tech doesn’t just save you time and make admin easier. It can have a direct, beneficial impact on your bottom line. From generating incremental sales and tapping in to additional revenue channels, to optimising ordering journeys and increasing upselling opportunities, discover 8 ways Zonal’s technology can help you boost revenue in your business.
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Calculate your return on investment (ROI)
Switching to a new technology partner is a big commitment, so to help demonstrate the value Zonal’s EPoS could provide to your business compared to your current provider, we’ve created a handy ROI calculator. Simply input your current numbers and we’ll show you how much extra profit you can expect to uncover with the increased efficiencies and automated processes our customers benefit from every day.