The Zonal team, together with BigHospitality Editor Stefan Chomka and Tampopo CEO, David Fox, explored how operators need to start re-thinking the guest journey during a recent webinar at Hostech 2021.
Discussions included everything from how customers interact with restaurant brands, to the various touch points and how technology has enhanced the customer experience.
In a time when there are a multitude of tech solutions available, we review the challenges operators face and how they can be overcome to ensure success.
Key topics include:
- Whether the pandemic has changed operators’ perspectives on the importance of customer facing technology
- The importance of integration and data for operators
- How customer expectations have changed
- The future of technology beyond the pandemic
- David Fox, Founder, Tampopo
- Stefan Chomka, Editor, BigHospitality
- Tim Chapman, Sales Director, Zonal
- Darren Jackson, Head of Enterprise Sales, Zonal