Webinar: How to stay connected with diners in a contactless era
This webinar explores how operators should re-think the guest journey, considering the various touch points and how technology has enhanced the customer experience
But Click and Collect can create problems for operators. Online orders can flood venues at busy times, putting the kitchen under pressure and potentially leaving customers waiting. A lack of integration also means that online orders need rekeying into the system. And if stock has run out then the venue needs to contact the customer and ask them to reorder.
Watch our online webinar to find out how PizzaExpress successfully deployed Click & Collect across the business, as well as how to develop your own Click & Collect sales channel to drive additional revenue.