But Click and Collect can create problems for operators. Online orders can flood venues at busy times, putting the kitchen under pressure and potentially leaving customers waiting. A lack of integration also means that online orders need rekeying into the system. And if stock has run out then the venue needs to contact the customer and ask them to reorder.
- David Charlton, Commercial Director, Zonal Marketing Technologies
- Matt Broom, Customer Solutions Manager, PizzaExpress
When: Tuesday 26th March 2019
Time: 2.00pm – 3.00pm