Tap into our expertise
Explore our selection of blogs, case studies, research reports and more.
Influence, loyalty and technology: Key guest trends from 2023
Discover the highlights from our 2023 GO Technology consumer research series, from what influences guests’ decision-making, to what makes guests more or less loyal, and current consumer attitudes towards technology in the customer journey.
webinars & podcasts
How can hospitality businesses combat no-shows in 2023?
In this webinar, industry experts from Zonal, Mitchells & Butlers, and Bums on Seats, explore the current bookings landscape, the impact of consumer loyalty on no-shows, the importance of real-time booking availability, and share their advice on processes and procedures operators can start implementing today to start tackling no-shows in their business.
True loyalty lies in promises kept
In this guest blog, Rob Liddiard, Mission Group, discusses the findings from our recent GO Technology: The New Loyalty Landscape research report, exploring how hospitality brands can keep guests loyal by aligning every aspect of their brand's core offering to continually meet consumer demand.
Provenance Inns transforms guest experiences and operations with Zonal’s High Level PMS
Discover how Provenance Inns revolutionised guest experiences and operations across their nine distinctive venues with Zonal's High-Level PMS, including central pricing control, greater data management, and robust support.
Ask the Expert: Creating a successful hotel social media strategy
We sat down with Stewart Moss, Managing Director at High Level Software, part of the Zonal family, to explore how hoteliers can ensure they're capitalising on the opportunities social media brings, from engaging with your audience and responding to queries and feedback, to leveraging your social platforms as a revenue driving channel.