News: New wave of staycationers demand better technology in holiday parks
New research from Zonal and CGA reveals that, amidst a current boom in staycations, customer expectations aren't always being met, especially when it comes to technology.
As the coronavirus crisis continues to affect not only us here in the UK, but the entire global community, it goes without saying that these are hugely uncertain times for all of us, especially within the hospitality industry. I wanted to take a moment to reassure you as best I can, that here at Zonal, we are doing everything we can to maintain the wellbeing of our staff and minimise the impact on our customers.
Our staff remain dedicated to providing world-class customer service and support to all our customers throughout this period. Whilst these are undoubtedly challenging times we have, as an organisation, the necessary infrastructures in place to ensure the service we provide remains unaffected. Please rest assured that the wellbeing of everyone who works both for and with us is of paramount importance and we are committed to following the guidelines as set out by the NHS and World Health Organisation to protect their safety whilst continuing to maintain business as usual.
Following Government recommendations, we have asked employees to work from home where possible however our offices remain open should they be needed, and our support, field and logistics services remain unaffected and will continue to do so. Our priority remains the support of our customers through these difficult times and beyond into sector recovery. Our product teams remain focused on delivering our solution roadmaps in anticipation of the return to “normality” that I am sure you will agree, cannot come soon enough.
We appreciate these are unchartered waters for the entire hospitality sector and that the situation is continually evolving, we have a team in place to ensure we react quickly and responsibly to any updates and developments from the UK Government that best reflect the needs of our customers and employees. We will continue to communicate any updates or changes as and when required.
The hospitality industry is one I am extremely proud to be part of and I am acutely aware of how this virus is affecting each and every one of us at both a personal and business level. Whilst I strive to navigate our business through these unprecedented times, our team will continue to provide any guidance and support they can to assist you and your employees through the days, weeks and months ahead.
If you have any questions or concerns, please contact your account manager.