News: Zonal announces new partnerships with BII
Zonal is committed to supporting businesses of all sizes and has announced a new partnership with British Institute of Innkeeping (BII) as a Trusted Partner.
The UK’s leading supplier of hospitality management solutions, Zonal has completed the rollout of its Aztec software to the 614-strong Stonegate Pub Company estate in record time.
The rollout, which took three months to complete, involved installation of Zonal’s Aztec EPoS solution into Stonegate’s 2,500 plus terminals, together with the introduction of Zonal’s system in both back and head office with full integration of the company’s loyalty scheme and app.
Commenting on the success of the rollout, Stonegate’s chief financial officer, Dave Ross said:We were looking for a partner that was able to implement a new system quickly and effectively with minimal impact on our dynamic business. We now have a solution that enables us to quickly view and understand productivity and efficiency on a site-by-site basis, so that we can analyse business performance effectively.
The ambitious rollout programme included a 40 site trial, to identify any teething problems, followed by a rapid implementation phase, with 50-60 sites converted per week.
To ensure all sites were installed and ready for trading, all sites undertook a bespoke training session prior to conversion. On the day of switchover, Zonal were on site early to get the pub up and trading and were there until the end of the day to support with cashing up. A week after launch, Zonal returned to the venue to ensure all systems were working efficiently and provide any further training.
This was a major investment for us, which required minimum disruption to the business. Having a Zonal representative on site on day one was extremely important to make sure that the pub could continue to trade and that the team were supported through this important change. The Zonal helpline was key to ensuring our team had the right back-up and support said Dave.
Zonal’s chief executive Stuart Mclean added: Aztec has been developed for its versatility and offers a fully integrated product suite. We work closely with our customers to develop a solution that fits their business and culture. For Stonegate, delivering the project on time was crucial with limited disruption to the business. In additional a new fully integrated loyalty scheme and app was launched into more than 50 of their student venues.