Zonal Delivery is our cost-effective, user-friendly platform for managing delivery service providers, offering seamless integrations with the three major online ordering and delivery services, simplifying multi-channel and multi-unit menu management.
Whether you’re looking to simplify your delivery order process via one centralised platform, improve order accuracy or discover insights with in-depth reports, Zonal Delivery is a simple yet powerful solution to help you more effectively manage your delivery operations.
Simplify operations
Orders from each of the major delivery service partners are received into our EPoS and can then be centrally managed from your Zonal Delivery dashboard, simplifying order processing.
Orders from each of the major delivery service partners are received into our EPoS and can then be centrally managed from your Zonal Delivery dashboard, simplifying order processing.
Powerful reporting
Receive comprehensive delivery analysis reports that compare sales across different delivery channels, providing the opportunity to analyse top-performing menu item sales to determine the best revenue generators.
Receive comprehensive delivery analysis reports that compare sales across different delivery channels, providing the opportunity to analyse top-performing menu item sales to determine the best revenue generators.
Boost sales
Zonal Delivery allows you to tap into the valuable delivery market, reach new customer groups, and increase yield – all without the associated operational headaches that can occur when introducing delivery services.
Zonal Delivery allows you to tap into the valuable delivery market, reach new customer groups, and increase yield – all without the associated operational headaches that can occur when introducing delivery services.
Increase efficiency
Eliminate the duplication of effort required when updating items and menus across multiple systems with one central management platform.
Eliminate the duplication of effort required when updating items and menus across multiple systems with one central management platform.
Discover some of the great functionality available in Zonal Delivery.
Direct order integration
Receive orders from delivery providers directly into your kitchen management system or through ticket printing.
Centralised management
Items, menus, and modifiers can all be managed centrally.
Easily publish changes
Any updates to your menus are synced and instantly reflected across all delivery partner platforms.
Flexible item pricing
Manage menu item prices per delivery provider to optimise your pricing strategy.
Control order volumes
Edit and update prep times and throttle orders as needed to prevent overloading your kitchen.
What is delivery service management software?
A delivery service management platform is a solution that enables hospitality businesses to manage their online delivery sales channels such as Deliveroo, Just Eat, and Uber Eats in one location, sending all orders taken via delivery partners through to your EPoS and kitchen for fulfilment.
Does Zonal Delivery integrate with Deliveroo, Just Eat and Uber Eats?
Yes! Zonal Delivery integrates with all of the major food delivery partners.
What are the benefits of a delivery service management system?
A delivery service management system offers many benefits for hospitality businesses. Central management of your delivery partners means you’ll no longer need multiple tablets set up in your venue, helping to make the running of your delivery operations simpler, as well as providing comprehensive reports to help you better understand performance.
What hardware do I need to use Zonal Delivery?
Zonal Delivery is a cloud-based web application, meaning it can be accessed from any device with an internet connection.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Dimensions+ is our Microsoft Power BI integrated suite of additional reporting tools, for when you need to go above and beyond the standard reporting functionality available in our EPoS.
Our suite of additional analytics and reporting tools enables you to view all aspects of your data, track KPIs, and make year-on-year comparisons all from one easy-to-read dashboard.
Greater insights
Dimensions+ enables you to view and analyse data collected by multiple systems across your business in one location, helping you to quickly identify trends and areas that require urgent action.
Dimensions+ enables you to view and analyse data collected by multiple systems across your business in one location, helping you to quickly identify trends and areas that require urgent action.
Save time
Dimensions+ provides significant time savings by pulling data from multiple systems into one set of views and dashboards, removing the need to log in and out of multiple systems to pull data and produce reports manually.
Dimensions+ provides significant time savings by pulling data from multiple systems into one set of views and dashboards, removing the need to log in and out of multiple systems to pull data and produce reports manually.
Improve communication
Dimensions Publisher allows for reports to easily be communicated out to your team via scheduled emails, and additional users can be set up as needed to ensure your team always have access to the information they need.
Dimensions Publisher allows for reports to easily be communicated out to your team via scheduled emails, and additional users can be set up as needed to ensure your team always have access to the information they need.
Seamless integrations
Our suite of additional reporting tools are fully integrated with our EPoS and wider suite of technology, meaning all data is shared seamlessly and in real time, providing you with accurate, up-to-the minute information to inform decisions.
Our suite of additional reporting tools are fully integrated with our EPoS and wider suite of technology, meaning all data is shared seamlessly and in real time, providing you with accurate, up-to-the minute information to inform decisions.
Dimensions+ provides you with all of the tools you need to generate more detailed reports across all aspects of your business.
Simple dashboards
Create and develop simple, readable dashboards to keep your team informed.
Combine your data
Aggregate different data sources such as accounting systems, payroll, and customer feedback in one platform.
Historical data
Dimensions+ can also pull through historical data, offering meaningful insights and trends from day one.
Schedule emails
Emails including set dashboards can be scheduled to be sent out to your teams as needed.
Easy-to-understand graphics
Data is collated into easily digestible graphics and visual representations to help with readability.
Same-day set-up
Dimensions+ facilitates same-day set-up, meaning you can view your business analytics within hours.
Unlimited users
Set up additional users as required without any cap.
Accessible anywhere
Dimensions+ can be accessed on PC, tablet, mobile or via a free Power BI app.
“We wanted to increase the value of the information we receive from our managed pubs, so that we always had a clear picture of our performance and could identify areas of success or improvement quickly and accurately.”
What are the benefits of additional reporting and analytics tools?
A suite of additional reporting tools can offer businesses with a range of benefits, including greater insight into their businesses and the ability to centralise and collate data from across multiple different systems into one place. This also results in significant time savings by eliminating the need to log in and out of multiple systems to pull reports.
What do I need to get set up with Zonal’s reporting and analytics platform?
Dimensions+ requires a Microsoft Power BI Pro license.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Operations
Zonal’s integrated back-of-house technology will help you better manage costs, maximise your margins, and improve customer experiences.
Used by leading UK hospitality brands
From kitchen and service management, to menu engineering, purchasing, and reporting, we’ve built the ultimate toolkit to help you and your team more effectively manage your back-of-house.
Purchasing
Acquire is Zonal’s purchase-to-pay inventory management solution, providing real-time visibility and control over every aspect of your stock management.
Menu management
Zonal’s Menu Manager provides you with unparalleled control over your recipes and products, allowing you to build accurately costed menus, manage allergens and nutrition, and reduce waste.
Kitchen and service management
Transform your kitchen operations and speed up order fulfilment with a flexible suite of service management tools.
Reporting
Collate and report on data collected from across your business in one centralised reporting dashboard, helping you to save time and quickly identify opportunities – or areas that require action.
“We wanted to increase the value of the information we receive from our managed pubs, so that we always had a clear picture of our performance and could identify areas of success or improvement quickly and accurately.”
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Zonal’s Voucher Manager is an intelligent, flexible marketing tool that enables you to increase engagement and drive repeat business with redeemable vouchers.
Regardless of the size of your business, Voucher Manager offers a cost-effective platform to help you influence customer behaviour and achieve your revenue goals using customisable, easy-to-redeem vouchers.
Boost revenue
Triggered voucher codes can be issued to thank customers for their loyalty, distributed to prospective customers to encourage them to give your venue a try, or even to lapsed customers who may not have visited for a while.
Triggered voucher codes can be issued to thank customers for their loyalty, distributed to prospective customers to encourage them to give your venue a try, or even to lapsed customers who may not have visited for a while.
Greater personalisation
EPoS integration allows you to combine and utilise your customer data more effectively to deliver intelligent promotions. Previous spend history and personal preferences can be used to personalise the voucher content, increasing relevance and engagement.
EPoS integration allows you to combine and utilise your customer data more effectively to deliver intelligent promotions. Previous spend history and personal preferences can be used to personalise the voucher content, increasing relevance and engagement.
Easy-to-use
Voucher Manager is intuitive and easy to use, meaning it’s quick to set up your vouchers, and staff training requirements are kept to a minimum.
Voucher Manager is intuitive and easy to use, meaning it’s quick to set up your vouchers, and staff training requirements are kept to a minimum.
Seamless integrations
Voucher Manager is fully integrated with Zonal’s EPoS and handheld ordering solution iServe. This means all data is shared seamlessly between our systems for reporting purposes, and redemption is made easy with a member of staff at any point-of-sale.
Voucher Manager is fully integrated with Zonal’s EPoS and handheld ordering solution iServe. This means all data is shared seamlessly between our systems for reporting purposes, and redemption is made easy with a member of staff at any point-of-sale.
Voucher Manager is a unique solution that fits perfectly into your wider marketing toolkit, helping you deliver more effective promotions.
Control redemption rules
You control the exact days, times, and venues where any created vouchers can be redeemed.
Code flexibility
Voucher codes can be either numeric or alphanumeric, providing you with flexibility to be creative.
Easy redemption
Voucher codes can be redeemed against a payment method, discount, or promotion at any point-of-sale.
Printed or electronic
Unique voucher codes can be printed or sent electronically for convenience and ease of redemption.
Multi-use vouchers
Voucher codes can be configured to be valid for a single use or multiple redemptions.
Staff prompts
Simple visual prompts will tell your staff what to do when redeeming vouchers during payment.
Fully customisable
Design your vouchers to fit in with your brand, providing a consistent journey for customers.
What is a hospitality voucher management system?
A voucher management system is software that enables hospitality businesses to create and manage promotional vouchers which customers can then redeem for discounts and rewards as part of a purchasing journey.
How are vouchers redeemed?
Zonal’s Voucher Manager solution provides customers with both a QR code and voucher number for easy redemption at any point-of-sale during the customer journey. QR codes can be scanned either with a member of staff at a POS or tableside using our handheld ordering solution iServe, or via our Order & Pay app. When using our digital web ordering solution, customers can simply enter their voucher number to apply a voucher to their purchase.
What are the benefits of voucher management systems?
Voucher management systems offer a number of benefits to hospitality businesses. Primarily, they provide an additional tool in a venue’s marketing toolkit to encourage repeat visits, drive sales, and boost customer retention by offering discounts and promotions on their next purchase.
What types of vouchers can be created?
Voucher Manager allows for the creation of both physical and digital vouchers. These can consist of both QR codes and numeric/alphanumeric codes, meaning customers have the choice in how they’d prefer to use their vouchers, and venues can be creative with the promotions they create.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Zonal’s Loyalty solution is a feature-rich, web-based platform that enables you to build, run, and monitor the effectiveness of bespoke loyalty programmes to reward your most loyal customers.
Zonal’s Loyalty solution will help you to nurture and develop a loyal base of customers, driving footfall, improving guest experiences, and ultimately increasing revenue.
Easy setup
Once you’ve set up your loyalty programmes they effectively run themselves, meaning outside of occasional changes you can leave your programmes to run without taking up any of your team’s time.
Once you’ve set up your loyalty programmes they effectively run themselves, meaning outside of occasional changes you can leave your programmes to run without taking up any of your team’s time.
Increase retention
Zonal’s Loyalty platform helps you to increase customer retention and drive sales by incentivising and rewarding customers to return again and again.
Zonal’s Loyalty platform helps you to increase customer retention and drive sales by incentivising and rewarding customers to return again and again.
Greater guest insights
Gain greater insight by tracking your customers’ visit frequency, spend, and other valuable data to inform your marketing activity and build a more detailed customer database.
Gain greater insight by tracking your customers’ visit frequency, spend, and other valuable data to inform your marketing activity and build a more detailed customer database.
Scalable and flexible
Our Loyalty platform is designed to fit into any hospitality business, enabling you to build your own rules that are tailored to your business’s needs, and deploy your programmes to best suit your customers’ demands, whether it’s physical cards or a digital platform.
Our Loyalty platform is designed to fit into any hospitality business, enabling you to build your own rules that are tailored to your business’s needs, and deploy your programmes to best suit your customers’ demands, whether it’s physical cards or a digital platform.
Seamless integrations
Full integration with Zonal’s EPoS and wider suite of hospitality technology means data from your loyalty programmes can easily be combined with other customer data collected from across your business to inform and increase the effectiveness of your marketing activity.
Full integration with Zonal’s EPoS and wider suite of hospitality technology means data from your loyalty programmes can easily be combined with other customer data collected from across your business to inform and increase the effectiveness of your marketing activity.
Full of powerful features and functionality, our Loyalty software will enable you to drive revenue, boost engagement, and increase retention.
Run multiple programmes
Build and run different loyalty programmes simultaneously across different sites or brands with variable criteria.
Flexible format
Issue physical loyalty cards, QR codes, barcodes or even build your own branded loyalty app.
Fully customisable
Our white-labelled mobile app and customisable physical cards enable you to create end-to-end branded experiences.
Configure rules
Build your own points-based, percentage discount, money off or one-off rewards, tailored to customer preferences.
Tier functionality
Set up multiple loyalty tiers with different rewards and promotions to drive engagement.
Integrated redemption
Integration with your other Zonal technology facilitates automatic redemption and balance checking at any point-of-sale.
Loyalty website widget
Implement a widget on your own website, enabling customers to check their balance and rewards.
Reporting dashboard
Zonal’s Loyalty platform features full reporting on your loyalty programmes’ performance, helping you optimise further.
“Loyalty was a key part of our brief and we were impressed by Zonal’s cost-effective but impressive loyalty package.”Learn more
“We have become much more productive as a result and saved an absolute fortune. Investing in Zonal’s loyalty solution has paid for itself already and we will save twice the investment cost each year from now on.”Learn more
What is loyalty software for hospitality?
Loyalty software for hospitality allows operators to build, deploy, and manage reward schemes to drive customer retention and boost brand loyalty.
What is a hospitality loyalty scheme?
Loyalty schemes in hospitality can vary between brands. They can be digital-based, or utilise physical cards, and can include approaches such as points-based reward schemes, membership programmes, personalised offers, subscriptions, and more. For more information on hospitality loyalty schemes, check out our most recent GO Technology consumer research report: Brand loyalty in hospitality.
How does a loyalty platform help improve customer retention?
Loyalty schemes, if implemented effectively, can improve customer retention by providing an incentive for customers to return to your business over choosing a competitor, as well as enhancing the value of your offering for these loyal customers.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Toggle is an all-in-one online platform that enables you to tap into new revenue streams by selling gift cards, experiences, and retail products through your website.
Part of the Zonal family, Toggle is a cost-effective, scalable solution that will enable you to diversify your business, drive additional revenue, and increase consumer engagement.
Hospitality-focussed
Toggle is purpose-built for the hospitality sector, meaning every new feature, upgrade or development has been made to add value to your business.
Toggle is purpose-built for the hospitality sector, meaning every new feature, upgrade or development has been made to add value to your business.
Increase revenue
Using the Toggle platform, you can build a fully branded webstore into your website, enabling you to easily sell physical and digital gift cards, experiences (such as a cocktail making masterclass), retail products, and even tickets.
Using the Toggle platform, you can build a fully branded webstore into your website, enabling you to easily sell physical and digital gift cards, experiences (such as a cocktail making masterclass), retail products, and even tickets.
Fulfilment included
Toggle will handle all of the printing, storage, and dispatch of your products to get you selling online and in-venue quickly, meaning you can focus your time and energy on other areas of your business.
Toggle will handle all of the printing, storage, and dispatch of your products to get you selling online and in-venue quickly, meaning you can focus your time and energy on other areas of your business.
Budget-friendly
Upfront, flexible pricing per location means you’ll easily be able to factor Toggle into your budget, and easily measure ROI. What’s more, Toggle’s pricing structure doesn’t punish you for growth, making it scalable and ensuring it keeps adding value.
Upfront, flexible pricing per location means you’ll easily be able to factor Toggle into your budget, and easily measure ROI. What’s more, Toggle’s pricing structure doesn’t punish you for growth, making it scalable and ensuring it keeps adding value.
Seamless integrations
Toggle is fully integrated with Zonal’s EPoS and wider tech ecosystem as well as a huge number of additional tech providers, to ensure seamless customer journeys and ease of operation through easy redemption at any point-of-sale.
Toggle is fully integrated with Zonal’s EPoS and wider tech ecosystem as well as a huge number of additional tech providers, to ensure seamless customer journeys and ease of operation through easy redemption at any point-of-sale.
Discover just some of the great features in Toggle that will help you take your business to the next level.
Branded gift cards
Create fully branded physical and digital gift cards for customers to purchase.
Fully licensed fulfilment
We’ll store, pick, pack, and send your retail items for you – including alcohol products.
Create promotions
Supercharge your sales with added value, % discounts, or even free-of-charge promotional campaigns.
Customisable webshop
Our webshops can be customised to fit your brand, and are purpose-built to drive sales.
Control dashboard
Your dashboard is your control panel, helping you track performance and make changes as needed.
Offer experiences
Set up experiences in your webshop that can be easily redeemed in location.
Toggle Tickets
Take greater control over your event management by selling tickets directly through your Toggle webstore.
40+ integrations
Toggle connects with over 40 technology providers across EPoS, bookings, PMS, ordering, and more.
“The fact that we could also integrate [our CRM] easily with Toggle as our gift card solution was also a win for us. There is also a great collaborative community surrounding the products to inspire and support.”
“We looked at a number of CRM and Voucher partners but what we loved about Airship and Toggle is their focus on the hospitality industry. They get it. They love it. They feel like true partners that we can grow with.”
What is Toggle?
Toggle is a dedicated hospitality commerce platform, enabling businesses to build their own branded webshops that sit directly on their websites, allowing them to sell anything from digital & physical gift cards to experiences, merchandise, and more.
What are the benefits of a gift card and ecommerce platform for hospitality?
A gift card and ecommerce platform can help hospitality businesses drive additional revenue and expand their offering. Gift cards and experiences allow businesses to increase exposure to new groups of potential customers, resulting in more sales and greater reach.
What support is available for Toggle?
Toggle has its own dedicated support team, complete with video call, telephone or email support. Their onboarding and customer success team will work with you at every step along the way to make sure you’re set up and ready to go.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Part of the Zonal family, Airship is a powerful, hospitality-dedicated CRM platform that enables you to centralise customer data collected at various touchpoints, better understand your customers with profiles, and deliver targeted marketing campaigns that drive revenue.
Airship is built to do the heavy lifting for you, helping you to get customers to visit more often – and spend more when they do. It’s an intuitive, intelligent platform, offering real value and demonstrable ROI to your business.
Hospitality-focussed
Airship is purpose-built for the hospitality sector, meaning every single new feature, upgrade or development has been made to add value to your business.
Airship is purpose-built for the hospitality sector, meaning every single new feature, upgrade or development has been made to add value to your business.
Drive revenue
Airship allows you to deliver automated, tailored marketing campaigns easily, helping you to build better relationships with your existing customers, as well as incentivise repeat business and increase guest spend with data-led promotions that are more likely to convert.
Airship allows you to deliver automated, tailored marketing campaigns easily, helping you to build better relationships with your existing customers, as well as incentivise repeat business and increase guest spend with data-led promotions that are more likely to convert.
Greater guest insights
Build one central location for all of the customer data you collect at various touchpoints throughout the customer journey, enabling you to segment and analyse this data to increase the efficacy of your campaigns and provide added value to customers.
Build one central location for all of the customer data you collect at various touchpoints throughout the customer journey, enabling you to segment and analyse this data to increase the efficacy of your campaigns and provide added value to customers.
Simple onboarding
Airship’s onboarding process is designed to get you up and running and using the platform quickly, so you can start driving additional revenue from day one. What’s more, built-in Airship Academy resources help you utilise the platform effectively.
Airship’s onboarding process is designed to get you up and running and using the platform quickly, so you can start driving additional revenue from day one. What’s more, built-in Airship Academy resources help you utilise the platform effectively.
Seamless integrations
Airship’s hospitality CRM system is fully integrated with Zonal’s EPoS and wider tech ecosystem, enabling you to combine spend and visit data seamlessly for improved accuracy, and eliminating the need to pull multiple reports from different systems.
Airship’s hospitality CRM system is fully integrated with Zonal’s EPoS and wider tech ecosystem, enabling you to combine spend and visit data seamlessly for improved accuracy, and eliminating the need to pull multiple reports from different systems.
Airship will provide you with all the tools you need to take your marketing efforts to the next level.
Proof of Presence
Airship’s Proof of Presence (PoP) technology tells you how often, where and when guests visit.
Email builder
A simple drag-and-drop tool to build branded emails, with HTML compatibility, editing tools, and more.
Automated campaigns
Create fully branded, automated email workflows to communicate and engage with your customers.
Audience segmentation
Build custom audiences using data collected from various sources to deliver more effective, targeted marketing.
In-depth reporting
Airship delivers insightful reports across every aspect of the data captured within the platform.
Multi-channel
Match your customers’ communication preferences with email and SMS services.
80+ integrations
Airship connects with over 80 technology providers across EPoS, bookings, PMS, ordering, and more.
“Airship has transformed our marketing strategy. We can understand our customer more, and convert our emails into visits. Using targeted emails based on Airships PoP has allowed us to not only increase our SPH but has also allowed us to drive reactive sales and bums on seats!”Learn more
“Working with Airship to date has been a real eye opener to the world of Data. This is just the start of an exciting journey with an industry leader.”
What is a hospitality CRM?
A customer relationship management (CRM) platform is a system that allows businesses to better track and manage customer engagement. For hospitality, CRM systems allow operators to track and manage touchpoints throughout the guest journey, build and send effective marketing communications, and build profiles and segments for their marketing activities.
What are the benefits of a CRM for hospitality businesses?
A CRM system for hospitality can offer a range of benefits to any hospitality business, from increasing revenue through more effective, targeted marketing communications, to better understanding their customers to improve loyalty and retention. Full integration between Airship and Zonal’s EPoS enables hospitality marketers to truly unlock Airship’s full potential with shared basket data from the EPoS allowing for even more personalised promotions and offers.
What support is available for Airship’s hospitality CRM?
Airship has its own dedicated support team, complete with video call, telephone or email support. Their onboarding and customer success team will work with you at every step along the way to make sure you’re set up and ready to go.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Zonal’s fully integrated end-to-end inventory management solution, Acquire, provides unparalleled real-time visibility over every aspect of your stock management, helping hospitality operators better manage costs and operate more efficiently.
With mitigating the impact of rising costs a priority across the hospitality industry, visibility and insight over your inventory will be key. Acquire can help you do just that, and so much more.
Accurate data
Full integration with our EPoS ensures all data utilised by your systems operates from one single source of truth, eliminating discrepancies and inaccurate reports.
Full integration with our EPoS ensures all data utilised by your systems operates from one single source of truth, eliminating discrepancies and inaccurate reports.
Reduce costs
Enact tighter control over your purchasing, eliminating the risk of over-ordering or having too much cash tied up in stock. What’s more, with pre-approved suppliers staff will always order the right items, from the right place, at the right price.
Enact tighter control over your purchasing, eliminating the risk of over-ordering or having too much cash tied up in stock. What’s more, with pre-approved suppliers staff will always order the right items, from the right place, at the right price.
More insights
With comprehensive reporting capabilities, Acquire also helps you make more informed decisions. For example, if a certain product is selling well, you could negotiate better rates from suppliers, or remove or make changes to products that aren’t.
With comprehensive reporting capabilities, Acquire also helps you make more informed decisions. For example, if a certain product is selling well, you could negotiate better rates from suppliers, or remove or make changes to products that aren’t.
Save time
Inventory management can be a laborious process, so let Acquire do a lot of the heavy lifting. Extensive automations and streamlined processes remove lots of the tedium from your day-to-day, enabling you to spend less time behind a desk.
Inventory management can be a laborious process, so let Acquire do a lot of the heavy lifting. Extensive automations and streamlined processes remove lots of the tedium from your day-to-day, enabling you to spend less time behind a desk.
Seamless integrations
Acquire is natively integrated with our EPoS and wider ecosystem of hospitality tech, meaning all data is shared in real time to give you an up-to-the-minute view of your current stock holdings.
Acquire is natively integrated with our EPoS and wider ecosystem of hospitality tech, meaning all data is shared in real time to give you an up-to-the-minute view of your current stock holdings.
Acquire comes with a host of intuitive functionality, purpose-built to help you transform your inventory management and manage costs.
Web-based application
Acquire is a web-based, mobile-optimised solution, making it accessible from anywhere with a connection.
Intuitive interface
It’s easy to control and update product lists, pricing, and preferred suppliers.
Order templates
Create order templates for frequently created purchases or standard item requirements.
Set pre-approved suppliers
Ensure your staff are purchasing the right items at the right rates with pre-approved suppliers.
Automatic stock updates
Stock levels are automatically updated as sales are processed and new stock is checked in.
Supplier integration
Your suppliers can also be set up within Acquire to enable seamless purchasing processes.
Invoice reconciliation
Once goods are received, any discrepancies are noted and automatically passed into the stock system.
Automated triggers
Set trigger levels for specific goods so you don’t run out of anything important.
“Acquire has given us full visibility over our entire stock management process. It’s brilliant our suppliers have been able to integrate with the platform, meaning our sites and Head Office have visibility and control of the real-time order process.”Learn more
“With an accurate view of stock and wastage, plus real-time alerts to areas of inefficiency, we are now building an action plan to improve gross profit across the estate.”
“Acquire gave us the ability to not have to log delivery notes and invoices for hours. It gave us an online ordering platform for everything in one place which really, really helps.”Learn more
What is a purchase-to-pay platform for hospitality?
Purchase-to-pay platforms are systems that allow hospitality businesses to manage their stock, purchasing, and supply chain, end-to-end, from one platform. This includes building and placing orders, invoice reconciliation and supplier management.
What are the benefits of hospitality purchasing software?
The right purchasing software can yield massive benefits to hospitality businesses, including greater insight into supply chain and stock usage, tighter control over purchasing to identify cost savings, improved data accuracy and insights, and significant time day-to-day time savings for staff.
Can my suppliers be set up on Acquire?
Yes, we’re happy to set up your suppliers with access to an Acquire online portal as necessary. Suppliers can find out more here.
How much does a purchase-to-pay platform cost?
Costs vary between different providers and platforms, so it’s important to identify what functionality you think you’ll need to work out which system is right for you. At Zonal, we work using a consultative approach to sales, meaning our technology experts will work with you to create a technology package that’s right for your business.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Zonal’s menu management system is an easy-to-use online tool that allows you to improve visibility, effectively manage critical information such as allergens and nutrition, and build accurately costed menus.
Our menu management platform will add real value to your business, helping you to maximise your margins, streamline menu development, and reduce waste.
Reduce waste
Zonal’s menu management solution helps you better control the content and quality of each dish, helping your team to meet guests’ expectations for consistency, and ensure that your stock is being utilised effectively.
Zonal’s menu management solution helps you better control the content and quality of each dish, helping your team to meet guests’ expectations for consistency, and ensure that your stock is being utilised effectively.
Increase profitability
Extensive analysis and modelling functionality allows you and your team to not only make changes to your menus, but discover how any changes will affect the overall profitability of your menu and whether you’ll need to adjust your prices accordingly.
Extensive analysis and modelling functionality allows you and your team to not only make changes to your menus, but discover how any changes will affect the overall profitability of your menu and whether you’ll need to adjust your prices accordingly.
Easily stay up-to-date
With new legislation always on the horizon, our menu management solution will help you stay on top of your offering and ensure you’re compliant, as well as inform customers of any allergen information they need to be aware of.
With new legislation always on the horizon, our menu management solution will help you stay on top of your offering and ensure you’re compliant, as well as inform customers of any allergen information they need to be aware of.
Manage costs
With costs rising across the board, our menu management tool can help you develop accurately costed menus and identify where potential savings could be made – whether it’s tweaking a recipe or exploring alternative suppliers
With costs rising across the board, our menu management tool can help you develop accurately costed menus and identify where potential savings could be made – whether it’s tweaking a recipe or exploring alternative suppliers
Seamless integrations
Natively integrated with our EPoS and wider suite of hospitality technology, any changes made in our menu management platform will be automatically pushed out across all your other Zonal tech, providing massive time savings and ensuring accuracy across the board.
Natively integrated with our EPoS and wider suite of hospitality technology, any changes made in our menu management platform will be automatically pushed out across all your other Zonal tech, providing massive time savings and ensuring accuracy across the board.
Discover some of the great features and functionality available in our menu management platform that will help transform your operation.
Recipe builder
Build accurately costed recipes, define portion sizes, and prepare recipe book pages for chefs.
Add instructions
Create cheat sheets, prep cards, and full recipe cards, including step-by-step photos to help staff.
Import product data
Upload ingredient, price, nutrition, yield, and allergen information directly from your supplier via CSV import.
Accessible data
Reports on ingredients and allergens are contained within every recipe for convenient access.
Revenue forecasting
Forecast and model menu revenue using historical sales data.
Model profitability
Identify profitability variances and the effect of changes on overall cost of sales and margins.
Sales analysis
Selling prices of dishes are suggested based on a given cost percentage or GP%.
Manage allergens
Each recipe ingredient has relevant allergen information associated, combined in full in the final recipe.
What is menu management software?
A menu management system, sometimes referred to as menu engineering software, is a platform that provides hospitality businesses with more granular control of, and insight into, their recipes and menus.
What are the benefits of a menu management system?
Menu management tools can help hospitality businesses stay on top of changing legislation, with recent changes requiring hospitality businesses to better track and communicate allergen and nutritional information for customers. These systems can also help operators and chefs better control profit margins, reduce waste, and more effectively manage costs.
How does a menu management system help manage allergen information?
A menu management system allows for ingredient-level control of every dish on the menu, allowing operators to better store, track, and utilise critical product information such as allergens and nutrition. With Zonal’s Menu Manager, product information, such as allergens, can be uploaded directly from your supplier – helping ensure information accuracy at all stages.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
Connect your front- and back-of-house and improve communication with Kitchen iQ, a suite of kitchen and service management tools from Zonal.
With speed of service being consumers’ biggest bugbear when eating out, an effective kitchen management system can make a real difference, providing your team with everything they need to better manage their workload and work more efficiently.
Improve communication
Each order is clearly displayed on screens in the kitchen, showing each team member what to work on and what their next task will be. Order statuses are also available to front-of-house staff, allowing them to update customers as necessary.
Each order is clearly displayed on screens in the kitchen, showing each team member what to work on and what their next task will be. Order statuses are also available to front-of-house staff, allowing them to update customers as necessary.
Operational insights
Our kitchen and service management tool provides you with greater oversight into how long it’s taking to prepare different items, enabling you to look out for and address bottlenecks that may slow down service.
Our kitchen and service management tool provides you with greater oversight into how long it’s taking to prepare different items, enabling you to look out for and address bottlenecks that may slow down service.
Increase yield
Orders are displayed in a clear and easy-to-read format, enabling your kitchen staff to prioritise their workload effectively. What’s more, your team can personalise the layout with multiple views that best suit their way of working.
Orders are displayed in a clear and easy-to-read format, enabling your kitchen staff to prioritise their workload effectively. What’s more, your team can personalise the layout with multiple views that best suit their way of working.
Flexible configuration
Save valuable time with a solution that is quick and easy to get started. Regardless of the type of kitchen operation you run, our kitchen display system can be easily configured to match your requirements.
Save valuable time with a solution that is quick and easy to get started. Regardless of the type of kitchen operation you run, our kitchen display system can be easily configured to match your requirements.
Seamless integrations
Our service management solution, Kitchen iQ, is fully integrated with our EPoS system and wider suite of technology solutions. This means that all orders placed, whether via a staff member or one of our digital channels, are instantly sent through to the kitchen.
Our service management solution, Kitchen iQ, is fully integrated with our EPoS system and wider suite of technology solutions. This means that all orders placed, whether via a staff member or one of our digital channels, are instantly sent through to the kitchen.
Kitchen iQ is a robust collection of kitchen and service management functionality that will transform your kitchen operations.
Easy configuration
Personalise, copy or change configurations with the touch of a button.
Preparation instructions
Accurate instructions for dish preparation can be displayed to help your team work smarter.
Multiple views
Kitchen screens can display multiple views and channels, allowing for changes in operation.
Scalable
Fits into kitchens of any size with 1 to 25 screens supported.
Pager supported
Kitchen iQ can be integrated with our message hub functionality to enable pager notifications.
Monitor cook times
Cook times can be added to individual products for increased efficiency.
Flexible deployment
Kitchen iQ can also be displayed on touch screens and browsers (iPad only).
Real-time insights
Centralised and localised reporting provides full visibility of order processing across your entire estate.
“I can walk into any one of our restaurants and see at a glance if the kitchen is in control of service. Before, I’d have to wade through a mountain of paper orders, which is time consuming.”Learn more
“The initial Kitchen iQ trial has been really positive. The Zonal team has been on site to install the equipment and train our team so that they understand the benefits and how it can improve the overall customer experience.”Learn more
What is a kitchen management system?
A kitchen management system, sometimes referred to as a kitchen display system (or KDS), is a solution that helps to streamline your kitchen operations by more effectively displaying, routing, and tracking orders for your kitchen staff.
What are the benefits of kitchen display screens?
Kitchen display screens help to significantly streamline kitchen operations. A KDS eliminates the need for paper orders, helps kitchen staff better manage their tasks and workflows, enables operators to identify bottlenecks and monitor preparation times, and improve accuracy to reduce mistakes.
Is Kitchen iQ integrated with Zonal’s EPoS?
Yes, Kitchen iQ is fully-integrated with Zonal’s EPoS. This means that all orders placed are instantly and automatically passed through to the KDS.
Webinars & podcasts
Beyond the Stay: How trends & tech are reshaping Holiday Parks
Blog
Why Hospitality Cannot Afford to Ignore the New Tipping Consultation
Research
GO Technology: People vs Tech in 2026
Blog
Building a Year-Round Hospitality Business: Inside St Austell Brewery’s Accommodation
Research
GO Technology: Consumers and hospitality: What 2025 habits reveal about the year ahead
Case Study
Butcombe Boutique Inns saves time and drives growth with Zonal Hotel Solutions and SiteMinder
Webinars & podcasts
Why 6:12 pm is the new 8 pm research webinar
Webinars & podcasts
Late-night safety in hospitality
