Quick, convenient, secure online order and pay

Available as both a fully branded app and web platform, Zonal’s EPoS-integrated Order & Pay solution puts the ordering and payment journey directly into guests’ hands.

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An industry-leading order & pay solution

We’ve been pioneering the digital ordering space for almost a decade. With this experience, we have developed our Order & Pay platform into a robust, powerful solution that offers real, tangible benefits to both your team and your customers.

Streamline operations

No re-keying required

Full integration with our EPoS and wider suite of technology means orders placed through the platform are automatically sent through to the kitchen or bar for fulfilment, and any changes to menus or products can be automatically published across all channels.

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No re-keying required

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Brand it your way

Your business, your branding

Our Order & Pay platform is white-labelled, enabling you to fully customise it with your branding and logos. This gives your customers a seamless user experience with no confusing third-party logos or messaging.

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Your business, your branding

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Increase yield

Save time, achieve more

By giving guests the option of completing an ordering journey by themselves, you can free up your team to focus more on order fulfilment, enabling you to serve more guests without the need for extra staff.

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Save time, achieve more

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Increase revenue

Boost sales and increase spend-per-head

With reduced wait times, faster service and increased average order values, our Order & Pay platform can help you meet your revenue goals without introducing any additional operational overhead or complexity.

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Boost sales and increase spend-per-head

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Seamless integrations

Part of Zonal’s connected ecosystem

All data is shared between our Order & Pay platform and wider tech ecosystem to help you increase operational efficiency, whether it’s real-time stock updates as orders are placed, or eliminating potential mistakes during more manual ordering processes.

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Part of Zonal’s connected ecosystem

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Key features of Zonal’s Order & Pay

Discover some of the great functionality available in both our app and web-based Order & Pay solutions.

Secure payment

All payments are processed securely by PayPal Braintree, with Apple Pay and Google Pay also supported.

Deliver to Location

Add a room number, caravan plot or other fixed location to facilitate in-room/accommodation ordering.

Real-time availability

Real-time product availability, including stock levels, is shared between the EPoS and Order & Pay.

Repeat orders

Another round? Guests can see and repeat previous orders at the push of a button.

In-app tipping

Customers can select a pre-set percentage or enter their own custom tip value.

Sales areas

Different layouts, areas, opening times, menus, and more can be individually configured per site.

Integrated redemption

Users can redeem vouchers, promotional offers, and loyalty rewards all within the same user journey.

QR codes

After scanning a QR code, information such as table number and venue are pre-populated.

“When compared to other apps, we found Zonal’s to be much cleaner and easier to navigate. Our customers often say it looks like we built it ourselves, it looks and feels expensive!”

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Pubs & Bars

“We spent time working with our marketing department and with Zonal to develop the app into everything we wanted it to be.”

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Hotels

Some questions. Some answers

What is a hospitality Order & Pay platform?

An order and pay platform for hospitality is a guest-facing mobile app or web app which allows customers to browse a menu, place, and pay for an order all in one user journey from their own device.

How does online ordering work?

Online ordering platforms let customers access a digital version of your menu – whether it’s through an app, via your website, or even by scanning a QR code. From there, they can place, and pay for an order, which is then automatically sent through EPoS, and to the kitchen or bar for your team to action.

What are the benefits of an Order & Pay platform?

An online order and pay platform offers lots of benefits for hospitality businesses, including significant time savings, a reduction in errors when staff are re-keying orders, and increased spend-per-head. It also helps you improve your customer experience through increased flexibility and convenience.

Can Zonal’s Order & Pay app be customised to my brand?

Yes! Zonal’s Order & Pay platform is white-labelled, meaning you can customise it completely with your own branding and imagery.

Is Zonal’s Order & Pay platform integrated?

Yes, Zonal’s Order & Pay platform is fully integrated with our EPoS, meaning that any orders placed via the app or web platform will be automatically sent through to your bar or kitchen for fulfilment, and all data is synced in real time between your systems.