Keep Your App Updated: Important Changes Coming to the White Label App

Anyone who uses apps regularly knows the feeling: one day everything works perfectly, and the next day an update appears with the promise of “bug fixes” or “security improvements.” It can seem small – even easy to ignore – but behind the scenes, those updates are often what keep the whole experience running smoothly.

Just like a car needs regular servicing or a building needs ongoing maintenance, apps also rely on timely updates to stay secure, functional, and compatible with the technologies they connect to. Payment providers update certificates, operating systems evolve, and new security standards emerge – and staying up to date ensures your guests never feel a bump in the road.

To ensure that our White Label App remains remain compliant with Braintree’s policies, we have made the decision to set the global minimum version of White Label App to August 2025.

With that in mind, we’re making an important change to the White Label App’s global minimum supported version to keep everything secure and running reliably for your customers.

What does this mean for you and your guests?

From the end of February 2026, if your White Label App older than August 2025 will no longer be able to use the app until they update via the App Store or Google Play Store.

This ensures that you are on a secure, supported version that can continue to process payments successfully.

Why this change is necessary

Braintree’s SDK includes a certificate that keeps payment connections secure. The certificate used in app versions older than August 2025 is due to expire, which means that:

• Once expired, all transactions through those older app versions will fail.
• Updating ensures uninterrupted payments and protects against security risks.
  To avoid this disruption for your team and your customers, upgrading is essential.

But there’s good news — Updating unlocks new features!
If your guests are not already using a recent version, they’ll gain access to a wide range of new features.

• Add Loyalty Cards to Apple Wallet & Google Wallet
• View and redeem Loyalty Stamp Cards
• Redeem Loyalty Currency and Points-Based Rewards
• Product images in menus and improved item selectors
• Enhanced password reset flow
• Configure tip buttons by order mode
• Display a configurable allergen banner
• New AtTable ordering journey supporting both Order & Pay and Pay My Bill
• Allergen prompt at the start of the ordering journey
• Auto assignment of Loyalty during signup
• Pay My Bill with split bill functionality
• Upgrade encouragement or enforcement
• Unified Ordering journey across channels
• Control menu portion visibility
• Alt text support for improved accessibility

Note: Some features require configuration within iOrder. Our Knowledge Base and Customer Success team are here to help you enable them.

In June 2025 we created a short video to help highlight some of the great new features and functionality that have been released for our Order & Pay solution:

What’s new in Guest Ordering in 60 seconds

What you need to do next

To minimise disruption and ensure readiness ahead of the global change, please follow these steps:

1. Upgrade your app (if older than August 2025)

• Customers must upgrade to the latest version (October 2025) if currently on an older version.
• Your Account Manager/Representative should reach out to you, if you are on an old version and they will commence their internal standard Request White Label App Upgrade form.

2. Set your own minimum version in iOrder

• After the new version is released, you must set your app’s minimum version via the iOrder Platform.
• Instructions can be found in the App Releases Guide.
• Minimum version must be August 2025 or newer, although we recommend using the latest available version (October 2025).
• This prompts users on older versions to update before they can proceed with ordering.

We’re here to help

Our Customer Success team can help get you the right support – whether it’s getting resource to help manage your upgrade, configuring features, or ensuring your guests transition smoothly.
Keeping your app up to date not only protects your business from service disruption but also ensures your customers enjoy the best experience possible.