
What Will Customer Loyalty Look Like in 2025?
Christmas bookings for 2024 are up by 54% compared to the number of reservations that had been made by this time last year.
Has the soggy summer weather convinced Brits to start planning Christmas early? Latest insight from Zonal reveals that bookings for Christmas 2024 are up by 54%, compared to this point in 2023.
Over half of the bookings (52%) that have already been made for this coming December are for Christmas Day itself, compared to 44% this time last year. Saturday 14th December 2024 is currently the most popular day for bookings in the festive period, followed by Saturday 7th December.
When it comes to group bookings (covers of 10 people or more), reservations are up 38% in comparison to this time in 2023 and group bookings currently account for 26% of the total bookings for this December. All of which points to a potential cracker of a Christmas for the hospitality industry this year.
Commenting on the findings, Tim Chapman, Chief Commercial Officer, Zonal, said: “Our insights show that Christmas 2024 is already looking positive for hospitality – with bookings up on this time last year. With group bookings looking to be particularly popular, there is even more reason for operators to celebrate, but to also get prepared. Operators will therefore benefit from having a booking system in place which is able to facilitate large party bookings, enquiries, and pre-order functionalities. This will reduce any admin headaches while giving operators full visibility and control at the busiest time of year.”
What Will Customer Loyalty Look Like in 2025?
Meeting the next generation of hospitality leaders
Five ways to grow your loyalty scheme with ad-hoc rewards
Universal sustainability: Working together for a greener hospitality industry
Tap into travel trends: Sleep tourism
Tips for Tips! Boost Your Team’s Tips and Efficiency with TiPJAR This Christmas
Merry Christmas and Happy New Year
Recovery for UK tourism