Introducing Stonegate
Established in 2010
The largest privately held managed pub operator in the UK
12,000 employees
772 pubs and bars
Brands include Slug & Lettuce, Walkabout and Yates
“We were looking for a partner that was able to implement a new system quickly and effectively with minimal impact on our dynamic business and training was key.”Dave Ross, Chief Financial Officer, Stonegate
The business challenge
Stonegate was looking for a new EPoS system that fully integrated into its existing Loyalty scheme and sought a provider that could install and roll out the technology as quickly as possible with minimal disruption to the business.
Needed EPoS software that integrated into Loyalty scheme
Wanted a quick, pain-free rollout across the entire estate
Required no disruption to the business
Required peace of mind from comprehensive training provider
The solution
Zonal’s EPoS solution was installed into Stonegate’s existing terminals, together with the introduction of Zonal’s system in both back and head office and the complete integration of the Stonegate’s loyalty scheme and app.
- The ambitious rollout programme included a 40 site trial
- A rapid implementation phase converting 60+ sites per week
- To ensure all sites were installed and ready for trading, Zonal hosted bespoke training sessions prior to going live
- Zonal provided onsite support on the day of switchover
“This was a major investment for us, which required minimum disruption to the business. Having a Zonal representative on site on day one was extremely important to make sure that the pub could continue to trade and that the team were supported through this important change. The Zonal helpline was key to ensuring our team had the right back-up and support”Dave Ross, Chief Financial Officer, Stonegate
Results
Zonal’s unique approach to training and support throughout the installation and rollout process gave Stonegate confidence and peace of mind that the switchover to Zonal technology would be completed as quickly as possible.
