Stay trading from open 'til close with always-on trusted customer support

We’re the tech partner behind the scenes who you can rely on – the familiar face in the moments that matter. We care about the impact any disruptions can have on your business, which is why we’ll be by your side from the start, keeping you trading successfully and profitably.

Our premium-level support is available to all, regardless of the size of your business

With Zonal, our team will work as an extension of your team, so you’ll always be in safe hands. We’ll work closely with you throughout onboarding, go-live and beyond to ensure your technology is working for your business.

UK-based help centre open 8am – midnight, 365 days a year

Field service engineers covering every UK postcode

Dedicated onboarding, training, customer success and account management teams from day one

Discover more about how we support our customers

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Meet our support teams

At Zonal, we take the time to truly get to know your business, and our team act as an extension of your own to make sure you’re always trading, and getting the most out of your technology. Learn more about our Customer Success, Account Management and Service Engineering teams here!
Meet the team
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What does onboarding look like with Zonal?

Implementing a new technology solution in your venue can be a daunting prospect. At Zonal, our dedicated Onboarding Partners will be with you every step of the way, ensuring that your install and go-live goes smoothly, and that you’re up and trading with minimal disruption. Want to know what this process involves? We’ve outlined the process here!
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Learn more about working with Zonal

Zonal is a family business, founded in 1979 when the McLean family identified the need for a solution to solve stock control issues in their Edinburgh hotel. We’ve been family owned and run since, with Stuart taking the helm in 1997 and leading Zonal to what it is today – the UK’s largest hospitality technology provider. Learn more about working with us, and our connected ecosystem of hospitality technology.
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North Brewing Case Study Video

Customer Story

How North Brewing Company overhauled their front and back of house operations

Zonal worked with the North Brewing team to implement a suite of solutions that truly benefit their business, providing their staff with significant time savings, as well as a reliable solution to eliminate downtime and keep them trading, all backed up by Zonal’s dedicated support teams, always on-hand to ensure smooth operations across the estate.

“The customer support from Zonal has been fantastic, not only did we have everyone on-hand on the day, but after the installations we’ve been able to get in touch with people from head office. The helpline is so useful.”

Stacey Godward, General Manager, North Taproom, North Brewing Company

Read about how our technology can support your business

Technology that aligns to your business objectives and emerging consumer trends has never been more important. Read below to discover some of the real, tangible benefits our technology can give to your business.

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Serving Success: 10 Ways to reduce admin time using Zonal technology

No one gets into the hospitality business to fill out spreadsheets, but admin is a vital part of running any successful business. Zonal technology can help automate admin tasks, increasing overall efficiency, reducing human error, and saving you, and your teams, valuable time – here are 10 ways how.
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Serving Success: 8 Ways to boost revenue using Zonal technology

Tech doesn’t just save you time and make admin easier. It can have a direct, beneficial impact on your bottom line. From generating incremental sales and tapping in to additional revenue channels, to optimising ordering journeys and increasing upselling opportunities, discover 8 ways Zonal’s technology can help you boost revenue in your business.
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Serving Success: 10 Ways you can maximise your margins with Zonal's tech

Zonal technology can be a vital tool in this drive. From better, more granular reporting, to digital stock checks, to recipe management, waste reduction and more, our systems can help maximise margins and deliver more revenue. Here’s 10 ways Zonal systems can help you be as profitable as possible.
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Making the switch to Zonal

Learn more about what makes Zonal the perfect technology partner for your business. From our step-by-step onboarding process, supported by our dedicated onboarding teams for SMEs and larger businesses, to our consultative approach to account management, our team of passionate hospitality experts are always available to make sure you’re getting the most out of your technology.

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The Zonal difference

Learn more about our ecosystem of seamlessly connected technology and the end-to-end insights our solutions provide.

Streamline operations with one connected technology ecosystem

Transform your guest experience with in-depth customer insights

    Get in touch

    Contact our sales team to discover how Zonal products can help improve your bottom line