What does onboarding new tech with Zonal look like?

Working with a new technology partner can be a daunting process, and with mounting external pressures we know how important it is that any new changes go as smoothly and quickly as possible with minimal disruption.

At Zonal, we don’t believe in sending you the kit and leaving you to get on with it, it’s just not who we are. We care about our customers’ success and want to make sure you’re in the best position you can be, to use your tech to its full potential, from day one.

This blog takes you through the seven stages of implementing Zonal’s tech in your business, and we’ll be there with you – every step of the way:

Stage 1: Kick off meeting with your dedicated Zonal Onboarding Partner

Once you’ve chosen to work with us, the first step will be a kick-off meeting with your dedicated Onboarding Partner. This meeting will involve discussing the key stages, milestones and requirements of the project as well as providing you with a chance to get answers to any initial questions.

Stage 2: Data collection with our specialist Data Team

This next stage is all about data. We’ll work with you to build out your product set and menus so that when you’re ready to go live, all your products and menus are set up, ready for service.

Stage 3: Zonal loads your menus into your new EPoS

Now that we have all the data required, we can progress with building your menus and till design ahead of your go-live date. Once complete, your Onboarding Partner will be in touch with the initial product build and till design for your feedback, so we can make sure everything is set up exactly how you want.

Stage 4: Team training

Once your system build is complete and approved, your Onboarding Partner will arrange a date for our dedicated training team to get your team up to speed with your new system. This is usually no longer than a week in advance of your go-live date.

Stage 5: Go-live! Zonal on-site to ensure everything goes smoothly

With your new system built and training complete, you’ll be ready for your installation and go-live date! Our team will arrive on-site ahead of your planned opening time to ensure that your system is up and running and you have everything you need to start trading with your Zonal system straight away.

Stage 6: Advanced training for head office functionality and technical teams

Once you’re live and trading, we’ll arrange additional advanced training for your back office or technical teams to make sure you’re getting the most from your new system and can update and maintain the system yourselves – but this doesn’t mean our support for your system stops here!

Stage 7: Hand over to dedicated Support and Account Management team

Once you’ve reached the end of your onboarding journey, your Onboarding Partner will introduce you to your Account Management team who will be on-hand to provide help and advice on an ongoing basis and our dedicated, UK-based support teams will be available to help you 8am – 12am, 7 days a week, 365 days a year.

Click here to find out more about how we work with our customers to support their long-term goals.

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