Never miss a booking again with an automated telephone booking system
On average, 65% of calls to hospitality venues go unanswered. That’s a huge amount of revenue that’s being missed – and a massive amount of business that’s going into the pockets of your competitors instead. Never miss out on bookings by letting an intelligent automated telephone booking system process the calls for you.
Available exclusively to Zonal’s liveRES Tables customers only, our Bookings by Phone solution ensures all phone calls are answered promptly and professionally. Automated questions capture the booking information and add the essential details into your central reservations system immediately. Confirmation of each booking is also sent to customers by SMS.
The commission-free way to capture bookings
Staffing and managing a central reservations office can be an extremely costly operation. Customers expect to book on the go and at any time of day, which is why our automated Bookings by Phone solution is a far more practical and cost-effective solution. Prices start from just £25, and – as with all our reservations solutions – we’ll never charge you commission for each booking. With a fixed monthly fee, plan budgets with no unpleasant surprises at the end of each month.
Remove the risk of double-bookings
Accepting bookings through multiple channels can carry the risk of double-bookings and errors if you don’t have the right technology in place. It’s easy for someone to take a telephone booking at the same time as another staff member is processing a booking requested online, such as through your website or via email. It may be hours before the mistake is spotted, giving you an operational headache and leaving customers disappointed.
Bookings by Phone removes that risk. It’s part of an integrated reservations solution that feeds into a cloud-based reservations diary in real-time. It always references up-to-date availability and any new bookings are immediately added to the central diary for all your staff to see. So it doesn’t just give your customers complete confidence – you can rest assured that there are no double-bookings as well.
Never compromise in-session service
Many calls to venues are left ringing as staff are too busy looking after the needs of in-session customers to answer the phone and pick up new bookings. An automated telephone booking system means your staff aren’t pulled away from current customers, allowing them to focus on delivering exceptional service.
Intelligent table availability
Our intelligent automated telephone system offers alternative slots should the desired date and time be unavailable. So instead of simply stating that a time is unavailable, it will suggest the next best alternative, helping you convert more enquiries into confirmed bookings. It can even suggest availability at a sister site, should you operate a number of different brands.
Adding real value to your business
Zonal’s solutions are purpose-built for the hospitality industry, benefiting small independents and large chains alike.
Every missed booking didn’t just mean losing income – it also meant our customers were left disappointed. We wanted a system that could capture every booking and offer customers a superior booking experience at any time of the day or night.”
“Zonal’s fully integrated solution gave us the opportunity to ensure the journey via the phone booking system was as slick and customer friendly as possible. We have seen an increase in bookings already through the IVR and website, and will continue to work to optimise that further.”