The hospitality industry is forever changing but one thing that will be here to stay is technology. According to research, 49% of consumers say pre-booking is important or very important and 85% of diners wish they knew how long they had to wait for a table.
Online reservations can save time and prevent the disappointment faced when a table is not available at your venue without a pre-booking. Allowing reservations to be made online can also help you manage your venue operations more efficiently and effectively, starting with your staffing. You can easily predict how much wait and kitchen staff you will need each day based on your previous booking trends, significantly reducing the pressure on your staff during busy periods.
With our reservation solutions, you always own 100% of your customer data for you to use as you wish with no third party influence or interference. And thanks to EPoS integration, your booking data can go a long way to helping you understand your customers preferences and offer them personalised experiences, promotions and packages.
Online bookings and table management
Our all-in-one online bookings and table management system, liveRES Tables, helps you manage and centralise all your bookings, whether they’re online, telephone or walk-ins. View in real-time what meal stage your customer is at allowing you to easily manage your wait lists.
Give your browsers the flexibility to make reservations with our white-labelled, fully customisable online booking solution – liveRES Reservations. Avoid the risk of double-booking by giving your customers real-time booking availability from any device at any time whilst giving you complete control over your customer data.
Adding real value to your business
Zonal’s solutions are purpose-built for the hospitality industry, benefiting small independents and large chains alike.
“Before liveRES, it was just pen and paper and pot luck really. One of the main advantages is the pressure that’s gone off the kitchen – plus we don’t have to worry about people double-booking a table anymore!”
“Zonal’s fully integrated solution gave us the opportunity to ensure the journey via the phone booking system was as slick and customer friendly as possible. We have seen an increase in bookings already through the IVR and website, and will continue to work to optimise that further.”
Using liveRES meant we could open with confidence, knowing that we had full control over volume and flow of bookings. We could protect ourselves from any potential negative customer experiences due to overbooking, which in turn led to a totally successful launch.”