With nearly half of all customers citing speed of service as their number one frustration when dining out, an effective kitchen management system can have a real impact, delivering customer satisfaction, reducing waiting times and improving the quality and consistency of service.
Available to Zonal EPoS customers exclusively, our Kitchen Management system, Kitchen iQ, is a flexible suite of sophisticated kitchen management components that can be deployed as a standalone tool or as part of a complete service management solution. Perfect for any sized business, our solution provides your staff with visible real-time information displaying orders instantaneously, improving communication between your front-of-house and kitchen teams.
Optimising accuracy and efficiency, Kitchen iQ is fully integrated with our EPoS system and suite of technology solutions, enabling you to benefit from seamless data integration, as real-time information is automatically relayed from your front-of-house staff to the kitchen.
- Fully integrated with Zonal’s EPoS and suite of technology solutions
- Improved accuracy in staff relays
- Seamless data integration
Each order is electronically displayed on a screen in the kitchen, showing each member of the kitchen team what to work on and what their next task will be. The order status is also available to front-of-house staff, allowing them to update customers as necessary. And by tracking orders as they progress through various stages, you can identify bottlenecks and make any improvements to help deliver an even better experience to your customers.
- Manage incoming orders
- Optimise customer wait time
- Identify bottlenecks in orders processed
- Can integrate with a pager system via Message Hub
Simple set up
Save valuable time with a solution that is quick and easy to get started. Even across different styles of kitchens, our system provides you with the ability to personalise, copy or change configurations with the touch of a button.
- Quick and easy to set up
- Adaptable to different kitchen types
- Central and multiple configuration options
Manage the whole kitchen
Kitchen iQ presents the order information in a clear and easy-to-read format enabling the kitchen staff to quickly react and prioritise food orders as they appear. Ordering channels such as delivery or click and collect can be turned on or off during busy periods, and kitchen staff may personalise the layout with multiple views to best suit the kitchen.
- Clear order presentation in the kitchen
- Customise order routes to best suit the kitchen
- Improved communication with the front-of-house team
- Can also be displayed on touch screens and browsers (iPad only)
Measure and improve cook times
Cook and preparation times for individual items can be monitored and reviewed within the kitchen management system. Order times, as a result, are kept on track by reducing wait times, improving customer satisfaction.
- Manage incoming orders more effectively
- Track individual item cook times
- Prioritise orders easily with colour-coded screens
- Ensure dishes are prepared with accurate instructions
Providing visible real-time information to both your kitchen and service staff, Zonal’s kitchen management system is an essential component of any hospitality business. Simple to set up, the versatile system can be tailored to the needs of any operation, and improve staff communication whilst managing your kitchen order processes.
Adding real value to your business
Zonal’s solutions are purpose-built for the hospitality industry, benefiting small independents and large chains alike.
“As a business, Kitchen iQ has given us the data we need to plan for service much better, identifying key trading times that were previously going under the radar, such as Sundays.”
“The initial Kitchen iQ trial has been really positive with a marked improvement in customer satisfaction and the turnaround of orders. The Zonal team has been on site to install the equipment and train our team so that they understand the benefits and how it can improve the overall customer experience.”
“We need to be able to offer a seamless service and Zonal’s technology, which is robust and reliable, will help us achieve that from taking the orders front of house, to fulfilling the orders in the kitchen, to payment and keeping track of sales and stock availability”