The customer experience you provide encompasses much more than a warm welcome and in-venue hospitality. Customers interact with your brand off- and online, in-venue and at home, and before, during, and after their visit. With so much choice and competition, how can you attract guests and keep them coming back time and time again?

Customer engagement is about having a two-way relationship. It’s not all about your customers giving to you. It’s also about you giving back. Creating a mutually beneficial relationship through customised customer engagement programmes will incentivise your customers to visit again and maintain customer retention.

From customer loyalty programmes and marketing campaigns, to gift cards and vouchers, our intelligent customer engagement solutions, available exclusively to Zonal EPoS customers, allow you to delight your customers. They help you turn one-off visitors into loyal customers, drive increased spend with each visit, and ensure your venue always remains top of mind. What’s more, if something is not working, find out why by sending highly personalised feedback requests to reconnect with your customers and improve your services.

This is the customer engagement cog header

Adding real value to your business

Zonal’s solutions are purpose-built for the hospitality industry, benefiting large chains and small independents alike.

This is the Liberation Group logo
“We have become much more productive as a result and saved an absolute fortune. Investing in Zonal’s Loyalty solution has paid for itself already and we will save twice the investment cost each year from now on.”
Liberation Group
This is the University of Hertfordshire logo
“Loyalty was a key part of our brief and we were impressed by Zonal’s cost effective but impressive loyalty package”
Hertfordshire University
  • This is Whiting & Hammond logo
  • This is Bistrot Pierre logo
  • This is Pizza Express logo
  • This is The Stable logo

Read more about Customer Engagement

blog icon


Guest blog: Segmentation and the power of personalised comms

A guest blog from our partners at Wireless Social explores the ways operators can use personalised comms to entice customers back to your venue.
Read blog
insight icon


Guide: How to choose a high-performing loyalty programme for your hospitality venue

A guide to help hospitality operators and owners build a high-performing loyalty programme to recognise and reward loyal customers
Download guide
research icon


GO Technology: Make it Personal

Discover how personalisation can deepen customers’ engagement within restaurants, pubs and bars – and what businesses need to do to master it.
Download guide

Mobile Order and Pay

Keep staff and customers safe and COVID-compliant by empowering guests to take the ordering and payment process into their own hands. Available exclusively to Zonal EPoS customers, this fully customisable solution is deployed quickly and simply via your website.

Get in touch

Chat with our sales team to learn about how Zonal products could benefit you.