The customer experience you provide encompasses much more than a warm welcome and in-venue hospitality. Customers interact with your brand off- and online, in-venue and at home, and before, during, and after their visit. With so much choice and competition, how can you attract guests and keep them coming back time and time again?
Customer engagement is about having a two-way relationship. It’s not all about your customers giving to you. It’s also about you giving back. Creating a mutually beneficial relationship through customised customer engagement programmes will incentivise your customers to visit again and maintain customer retention.
From customer loyalty programmes and marketing campaigns, to gift cards and vouchers, our intelligent customer engagement solutions allow you to delight your customers. They help you turn one-off visitors into loyal customers, drive increased spend with each visit, and ensure your venue always remains top of mind. What’s more, if something is not working, find out why by sending highly personalised feedback requests to reconnect with your customers and improve your services.
Our automated email marketing platform integrates with all of Zonal’s technology solutions – including EPoS spend data – providing you with powerful insights that allow you to send highly personalised and relevant communications to each and every customer, at the right time, and through the right channel.
Adding real value to your business
Zonal’s solutions are purpose-built for the hospitality industry, benefiting large chains and small independents alike.
“We have become much more productive as a result and saved an absolute fortune. Investing in Zonal’s Loyalty solution has paid for itself already and we will save twice the investment cost each year from now on.”
“At Brains we don’t base our success on the number of gift cards sold, but the additional spend. The integrated technology with EPoS has enabled us to track the stats and we are delighted with the results. This is an area that we will definitely be expanding on with Zonal.”
“Loyalty was a key part of our brief and we were impressed by Zonal’s cost effective but impressive loyalty package”