Bigger profits, better service, greater customer insight
The UK’s no.1 connected technology ecosystem for small, medium and enterprise-sized hospitality businesses
16,000+ UK HOSPITALITY BUSINESSES TRUST ZONAL
The Zonal Difference
Discover why Zonal is the best hospitality technology provider for businesses of all sizes
Transform your guest experience with in-depth customer insights
Streamline operations with one connected technology ecosystem
Stay trading from open till close with always-on trusted customer support
Case Study
How North Brewing Company overhauled their front and back of house operations
Faced with an existing system that was unreliable and failing to meet the requirements of their expanding business, as well as the mounting challenges caused by the ongoing cost-of-living crisis, North Brewing Company sought out a new technology partner to help streamline operations across their collection of taprooms and bars.
The North Brewing team knew they needed an established, fit-for-purpose system that already met their requirements without needing to wait for additional functionality to be implemented. The team also wanted a system that would provide them with robust, accurate data that would enable them to quickly and effectively make decisions and respond to trends.
Amidst a difficult trading environment, the team also wanted greater control over their stock management, helping to both save their teams time, as well as reduce costs and protect their GPs at each site.
Dedicated support was also key for the team at North Brewing, with their incumbent system frequently experiencing crashes and no available support to help, leading to trading downtime and sub-optimal experiences for their customers.
Front-of-House Solutions
EPoS
Get complete operational control over every aspect of your business by putting insight at the heart of everything you do. Discover how Zonal’s hospitality EPoS system can help streamline your operations, maximise your revenue and reduce your costs, giving you the freedom to do what matters – delivering the best possible experience for your guests.
Digital Ordering
Our range of digital ordering solutions allows you to evolve your business, by offering new ways for customers to order food and drink – either in-venue on their mobile (web or app) with a branded Order and Pay solution, or from home for collection in-store with Click & Collect.
Bookings & Table Management
Increase yield, generate more revenue, reduce pressure on staff and deliver a first-class experience at every stage of the customer journey with our Zonal Bookings platform. Centralise and manage all your reservations activity including enquiries, real-time table bookings, events and parties, table management, guest communications, pre-orders, deposits and payments.
PMS
The High Level hotel PMS system has everything you need to manage your accommodation bookings, including real-time channel management (250+ OTAs), mobile check-in, in-room ordering, loyalty platform, payments, best-in-class rate management and a full marketplace for third-party APIs.
Back-of-House Solutions
Kitchen & Service Management
Our flexible kitchen and service management system enables multichannel orders to be sent directly to the relevant kitchen & bar stations, provides detailed reporting on delivery times and bottlenecks to optimise wait times, and can integrate with pager system to increase speed of service.
Purchase-to-pay
Streamline your stock order get real-time data accuracy, efficient procurement, and seamless integration with suppliers and finance systems. With a focus on financial performance, it tightens control over purchasing, reduces wastage, and streamlines procurement with negotiated rates and approved suppliers. The system’s configurability and automation simplify order processes, providing real-time updates on stock levels across your entire estate and triggers automated reordering.
Menu Management
Get an easy-to-use online tool that enables you to produce creative, comprehensive and accurately costed menus. The tool enables you to store, manipulate and utilise critical information including ingredients, allergens, nutrition, prices, recipes and supplier details. Reduce waste by gaining greater control over your recipes, complimented with the optimisation of your menus by removing dishes that aren’t selling as well.
Business Analytics & Reporting
Bring together your business data, enabling easy tracking of KPIs, year-on-year comparisons, and brand mapping through a user-friendly dashboard with same-day activation. Using Microsoft Power BI, it aggregates EPoS data and external sources, offering quick insights into the entire estate. Visualizing data through intuitive graphics allows operators to swiftly identify trends and areas needing attention, enhancing decision-making and operational efficiency.
Marketing & Growth Solutions
Airship CRM
Centralise your data, send tailored emails and drive visit frequency. Airship is a data-driven hospitality CRM that allows you to send out email & SMS marketing, manage your wide range of data collected from multiple customer touch points, build profiles, segment of your guests and deliver targeted, automated campaigns that drive revenue.
Toggle: Ecommerce & Gift Cards
Sell gift cards, pre-paid experiences, retail, merch, pay it forward and tickets, on your very own branded webstore. Toggle fulfils everything, from design, right through to distribution, meaning less work for you and more sales for the business.
Loyalty
Build smart loyalty programmes that reward your most loyal customers and encourage increased spend and frequency of visits, giving you a better understanding of customer behaviour. Creating and updating your loyalty card programmes – whether it’s online, in an app or a physical card, is quick and easy.
Vouchers
Drive sales, influence customer behaviour and reward loyalty. Available exclusively to Zonal EPoS customers, Zonal’s Voucher solution is a unique marketing tool, enabling you to create or import voucher codes for the redemption of promotions or discounts during the payment process or at the point-of-sale.
Integrations
Integrations
Our full range of connected hospitality technologies includes EPoS, inventory and order, reservations, table management, kitchen management, mobile/web order and pay apps, click and collect, property management, loyalty schemes, gift cards, business intelligence and over 200 integrations with 3rd party providers. Our solutions are all fully integrated with our EPoS, so spend data, visit frequency and stock availability is shared seamlessly between systems. The valuable insight this provides enables you to keep tight control over cash flow, make significant operational efficiencies and deliver a first-class customer experience.
Ready to see it in action?
Get in touch with our sales team to discuss your requirements and see if the Zonal ecosystem is the right fit your business.
Learn more about Zonal and discover the latest consumer insights
tools
Calculate your return on investment (ROI)
Switching to a new technology partner is a big commitment, so to help demonstrate the value Zonal’s EPoS could provide to your business compared to your current provider, we’ve created a handy ROI calculator. Simply input your current numbers and we’ll show you how much extra profit you can expect to uncover with the increased efficiencies and automated processes our customers benefit from every day.
